Team Leader
Mobilink BSD
Total years of experience :17 years, 4 Months
a.Manage team to identify goals by knowing the individual strength and weakness for each team member which helps to balance the efficiency of the team. Critical thinking and problem solving, planning and organizing, Communication skills, influencing and leading, delegation team work, conflict management, stress tolerance. Compile daily activity reports including daily tasks in written format for issues and accomplishments which helps to easily discuss with supervisor for their lacking areas and make it possible to arrange training which are best suited to overcome lacking areas.
a. CRM & NG Tracer Administration.
b. Supervise & managing of new corporate deployments to the field team.
c. Responsible for maintaining quality of deployments up to desired parameters.
d. New PMP base station deployments.
e. Supervise the team in PTP deployments
f. Supervise the team in BS deployments of WIMAX & PMP sites. Responsibilities include (creating Service profile of corporate customer over sectors, monitoring, and optimization of links, troubleshooting).
g. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information using software’s AIMS.
a. CRM Administration
b. Distribution and managing of new corporate and consumer deployments to the field team.
c. Responsible for maintaining quality of Installations up to desired parameters.
d. Assignments of complaints to the field team and take measures for the immediate resolutions and focusing to the least down time to customers.
e. Daily reports to higher management of the working activity of the field staff.
f. Taking care of special task assignments and completing it under my core supervision by the field staff
a. CRM Administration
b. Network Support
c. Planned Activities & Special Projects.
d. Troubleshooting and rectification of access networks issues in co-ordination of NOC.
e. Troubleshooting and rectification of corporate customer issue.
f. Training of staff members, which includes
g. Physical layer issues.
h. LAN issues.
i. Configuration of several broadband devices.
j. Installation & configuration of wireless routers to make them work with existing network.
k. Deployment, troubleshooting & rectification of physical layer equipment & issues, which includes.
l. Heavy cable Patching (100Pair, 200Pair)
m. Media Deployment (PRI, E1, E3 Links)
n. Installation, powering up and configuration of new devices.
o. Have experience of managing all technical issues including both LAN & WAN.
p. VPN client connectivity.
q. VC (Video Conference) client support.
r. DVR configuration