Service / Warranty Coordinator
Saudi Diesel Equipment Company
Total years of experience :13 years, 8 Months
Provides information on the unit's policies, products and equipment and makes recommendations based on customer requirements
Creating work orders
New unit delivery upon Equipment Release Form
Warranty investigation
Making service quotations
Orders parts after consultation with technicians
Coordinates and tracks the purchase of parts
To Prepare requisition to purchase from supplier
To Make purchase order
To submit the claims
Coordination with Doosan warranty team
Work orders settlement
To Close the work orders
Making monthly technician hours sheet
Maintaining KPI
Following instruction from Doosan about warranty
(Extended/Goodwill/Field Modification etc.)
Manage to send the defective parts to Doosan
Making sure that there is regular communication with branch members,
including news of campaigns, negotiations, issues, branch developments and activities;
Smooth Coordination with branch employees
Arranging Hotel/air booking for the delegations
Coordination with other branches
Dealing with customers
Making sales order summary
Collection from the customers
Making sales contracts
Making equipment release form
Shipment receiving / sending
Preparing requisition to purchase
Brach Maintenance
Sales quotation summary
Daily collection summary
Monthly collection Summary
Statistic report
Monthly sales report
Maintaining daily statements
Preparing salary for staff
Receiving cheques from customer
Maintaining petty cash and credit
Preparing invoices for customers
Preparing cheques for suppliers
Preparing journal entries related to expenses
Preparing Sales invoices
Prepare and verify daily reports
Compile monthly reports
Receiving cheques for the sales of yarn
Preparing monthly stock reports
Analyzing monthly yield
Processing expenses
Maintaining monthly payrolls for Employees