Operations Manager
Al Shamsi Heavy Machinery Repairs
مجموع سنوات الخبرة :15 years, 10 أشهر
Build market position from previous work experience as Business Development Manager. Implement strategies that would enhance business opportunities. Exploiting new ventures and fields to expand client portfolio for workshop and rental divisions.
• Implement marketing strategies by creating potential client list of 1000 business in United Arab Emirates and offering them services by contacting them through e-mail and phone. Thus actively and successfully managing the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
• Overseeing the production process, drawing up a production schedule, monitoring product standards and implementing quality-control methods.
• Ensuring that the production is cost effective by working out the cost of human and material resources needed. Drafting a timescale for the job, estimating costs and setting the quality standards;
• Monitoring the production processes and adjusting schedules as needed and being responsible for the maintenance of equipment;
• Reviewing worker performance, identifying training needs, motivate workers and sub-ordinates.
• Contract negotiation in regards to pricing, payment terms, delivery schedules, vendor registration with clients and vendors for workshop and rental services.
• Managing a staff of fifty workers which include Accountants, Purchasers, Sales Staff, Mechanics, Fitters, Machinist, Electricians, Welders, Trade Assistants and Drivers.
• Build market position by locating, developing, defining, negotiating, and closing business relationships
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Present a yearly budget for board approval and prudently manage resources within those budgetary guidelines according to company policy and within ethical corporate governance guidelines
• Ensure compliance with brand guidelines across the organization at all times
• Present to potential clients through direct communication in face to face meetings, telephone calls and emails
• Responsible for my own lead generation and appointment setting
• Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team
• Provide acute attention to detail in ensuring all sales opportunities are captured and explored
• Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Understanding of clients marketing objectives including their Return On Investment (ROI) objectives
• Respond to tenders and requests for information in a timely manner.
• Manage a team of ten sales executives to follow and implement above policies.
Reporting to General Manager on matters relating to maintenance planning procurement and logistics of spare parts on heavy mining and construction machinery.
Supervise and carry out field Quality Improvement inspections for QA/QC.
Plan and coordinate activities to meet the corrective action schedule and coordinate internal
Audits.
Liaising with Shipping Companies / Port & Customs and other local authorities. Coordinating with all required freight carriers including negotiating prices & conditions regularly for the benefits of the company.
Contracts negotiation, analyze, management and review. Responsible for all inbound and outbound Logistics and order preparation.
Providing support and training to workshop staff, contractors and consultants to educate them on the product and attending scheduled site meetings and services.
Responsible for Establishing and sustaining effective relationships with Clients and Customers to secure path for future business.
Manage on site Warehouse in terms of inventory and stock control, cataloguing, safety and general warehouse maintenance.
Preparing import, export & internal transfer documentation like invoicing, delivery notes.
Managing shipments Insurance and handling claims. Analyze warranty claims.
Handling weekly reports on progress of work. Coordination of daily works with other departments.
Ensuring Physical stock and System stock is accurate. Ensuring measures are in place to minimize damage of goods and that the procedure for transferring stocks in the system from active to defective stock system is followed.