FOOD & BEVERAGE MANAGER
CHOICE HOTELS INDIA
Total years of experience :21 years, 4 Months
EVENT PLANING
CLIENT HANDLING
COST CONTROLLING
QUALITY ASSURANCE
SERVICE QUALITY
CREDIT CONTROL
TRAINING PROGRAMS
To sell rooms to optimum capacity ensuring maximum revenue and to handle all guests requests/complaints effectively.
Approving guest's credits upto specified limits & constantly surveying the entire lobby area for potential guest hazards & complaints.
To coordinate Front Office activities, Solve guest problems, Ensure smooth operations, Attending to complaints and ensure total guest satisfaction.
Responsible for all aspects of the VIP Program as well as Concierge services. Responsible for training and supervising Concierge staff. Ensuring that all requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate with a world-class hotel. Provides knowledgeable and comprehensive information about hotel and surrounding area, including restaurants, attractions, transportation, and recreational activities. Presenting guest orientation sessions for new arrivals. Developing and maintaining a database detailing such services and appropriate contact personnel. Networking with the providers of leisure, dining, and transportation companies to promote exceptional working relationships. Promoting hotel food and beverage facilities and recreational activities. Maintaining excellent condition of Concierge service areas.
RESERVATION CONTROL
FRONT SMOOTH OPERATIONS
TELECOMMUNICATIONS
AUDITING
GUEST HANDLING
DEALING WITH CORPORATES AND TRAVEL AGENTS
10+2 in 1997 from UPB with Physics, Chemistry, Maths, English & Hindi 10th in 1994 from UPB with Science, Maths, Biology, Social Science, English & Hindi
• One Year, Two semester ‘O’ level (MCA – Foundation Level Programme) in Computer from “Uptec Computer Consultancy Ltd, Lucknow” an accredited institute from “All India Council for Technical Education” and course recognized by Department of Electronics, New Delhi. • Tally 5.4/ 6.3/ 7.2/ 9.0 • WordStar, D-base III+, Ms Office, Ms Word, Ms Excel, Ms Power Point. • Dos, Windows 95/97/98/2000/Professional/Me & Novel Netware. • Operating and Programming in Fox Pro 2.6 • 10+2 (Intermediate) from U.P. Board in 1997. • 10th (High School) from U.P. Board in 1994.
