Qasim Ali

Monitored servers and virtual machines, escalating issues when required to ensure
system availability.
Performed basic administration of physical and virtual servers, including health
checks and routine maintenance.
Supported DHCP services by verifying IP allocation and resolving basic network
connectivity issues.
Installed, configured, and supported network and local printers via Print Servers.
Provided L1/L2 support for Sophos Endpoint Protection, including installation,
policy application, and alert monitoring.
Supported Attendance Management System (TIS) by enrolling users, validating
logs, and assisting with report generation.
Assisted in virtual machine creation, basic configuration, and resource monitoring
under senior guidance.
Performed routine backups using Veeam and verified backup job status; assisted
with restore tasks when required.
Handled first-level troubleshooting for server, hardware, software, and connectivity
issues, escalating complex problems.
Applied OS patches and updates as per standard procedures and maintenance
schedules.
Maintained basic documentation for systems, configurations, and support
activities.
Supported Microsoft Azure and Microsoft 365 user administration tasks.
Assigned and managed Microsoft 365 licenses, including Exchange and Microsoft
Teams, based on approved requests.

Provided first-level technical support to end-users for hardware, software, and
basic network issues.
Diagnosed and resolved common desktop, laptop, printer, and peripheral
problems.
Installed and configured desktops, laptops, printers, and standard IT equipment for
daily operations.
Assisted with new user setup, including user accounts, email configuration, and
internet access.
Supported users with operating system issues, Microsoft Office, and basic
business applications.
Assisted in antivirus installation and ensured endpoints were protected as per IT
guidelines.
Provided remote support to off-site users via phone, email, and remote access
tools.
Logged and tracked incidents, service requests, and resolutions in the ticketing
system.
Assisted in maintaining IT inventory and basic documentation.
Supported IT policies and user compliance through guidance and basic user
training.
Worked closely with the IT team to ensure smooth daily IT operations.

Conducted research related to IPTV digital cable and gaming in Pakistan.
Testing of multiplayer games and gadgets to improve gaming standards in
Pakistan.
Research on different aspects of digital cable and the reasons behind its failure in
Pakistan.

Updated live scores on Web-site & Application by coordinating with umpires in
real time.
Coordinating with the organizers to help the games takes place smoothly without
any interruptions.