CALL CENTER AGENT
SOLUTIONS
Total des années d'expérience :9 years, 3 Mois
● International Call Center experience helps to communicate effectively in English throughout United States by using Sales skills.
● Able to meet criteria for scheduling appointments.
● Ability to make skeptic customer satisfied while giving online resolution to the queries.
● Excellent knowledge of Forex trading.
● Ability to use fundamental and technical indicators which helps to boost Forex Account
● Communicated with different variety of people across Pakistan through telecommunication media by using organizational skills.
● Delivered excellent people skills to provide FCR (First Call Resolution).
● Delivered excellent customer service which satisfied customer expectations.
● Able to meet both Quality and Quantity measures while performing tasks which qualifies me to promote in high pay-scale category.
● Interacted with wide variety of personalities (USA & Canada) through telecommunication media while scheduling meetings/appointments by utilizing organizational skills.
● Delivered excellent people skills to promote sales.
● Excellent listening skill especially to understand American MD’s accent which helped to maintain proper documentation of their patient.
● Excellent ability while browsing on the net with excellent typing speed.
● Able to maintain quality when working in a high pressured environment.
● Managing overall sales volume in the specific territories.
● Discovered new territories to promote sales.
● Oversaw daily sales operations.
● Interacted with variety of people to understand their problem, scheduling appointments.
● Entrusted to process confidential reports on patient’s health.
● Successfully supervised the team who delivered highest quality services to the valuable patients even during rush hours.
● Successfully completed Data Entry Project of National Database and Registration Authority (NADRA).
● Data Compiling of National Identity Card (NIC) into Computerized National Identity Card (CNIC).