Technical Operations Manager
Equipment & Technical Services Company
Total years of experience :17 years, 0 Months
Maintenance Contracts bid participation in costing, estimation, and terms & conditions review/add/modify to approach mutual understandings with customers’ expectations.
Successful manpower control and planning on the OnCall/Duty teams achieving 30% cost reduction.
Successful team members Leave/Holiday technical planning to assure smooth operations without interruptions
Developed data acquisition logic and flow charts within customized Customer Relation Management system (CRM) to generate downtime reports, spare parts consumption reports, and technical topics reports against customer accounts
Built full Knowledge Base (KB) library on the CRM as experience bank avoiding oneman show
Organized the users requests through User Authorization approval flow exposing privileges in simple checklists
Continuous alignment of the enterprise systems with the latest versions with zero downtime
Succeeded to manage Test Environment and resources to deliver systems alignment activities with latest patches and hotfixes prior production deployment.
Ontime alerts to customers for the latest patches and their prerequisits with sufficient manufacturer newsletters about the importance of the patches and impact of avoiding them.
Implemented efficient Data Surveying, Performance Monitoring, and Health Check Analysis system to produce effective reports to all decision makers for needful actions
Developed gap analysis Compliance reports with HCIS standards vs. Enterprise IT standards over via scheduled auditing activities.
Implementation for High Availability NEC ExpressCluster installation and administration
Implementation plans for High Availability Microsoft Cluster 2012 installation and administration
Zero downtime plans for Servers Migration and Consolidation projects
Zero downtime plans for PhysicaltoVirtual Servers transformation
Delivered various solutions by architecting customer requirements to the Professional Engineering Services for customizations processes.
Set effective standardized troubleshooting steps which if failed to be accepted to continue by Network, Cyber Security, and Infrastructure teams to handle after our report.
Effective solutions search
Built effective interview checklist to evaluate candidates in different technical fields
- Platinum Certified for LENEL Enterprise Systems & LEVEL 2 support of LENEL OnGuard Enterprise solution of Big Oil, Gas, Petrochemical companies in SAUDI ARABIA
- Administrator for MS SQL 2008
- Administrator for NEC ExpressCluster
- Custom Reports using Crystal Report v 11.X
- CCTV systems (Geutebruck, THOMSON, GoVision, LENEL NVR)
- Access Control System ( LENEL OnGuard, Rosslare, Remsdaq)
- Intrusion Alarms ( LENEL OnGuard, Remsdaq)
- Responsible for all the company internal IT issues
- Preparing weekly, monthly, quarterly reports of achievements, in progress tasks, and future IT Plans.
- Maintain all related IT concerns of the security systems such as backup and restore, scripts, antiviruses, etc.
- ITIL standards.
- Work Orders Logs.
- Cases work flow and teams assignment as per SLAs
- KPIs reports and monthly performance and productions reports.
- Communication with hardware items vendors and log calls with follow up
Server Administrator in Windows Server 2003-2008 and Microsoft Exchange 2003 - 2007.
Disaster Recovery Site to have business continuity, function continuity of the systems and Data recovery using Symantec replication methods.
Numara Track-IT Service Desk.
Shifting servers between Arab Bank branches.
Follow up with the Vendors for maintenance.
BRI AVAYA telephony system that have 200 extension numbers.
Blackberry Server installation from A to Z
SQL and Exchange Backup Solution project using Arcserve CA product.
Cisco routers, switches, firewalls configuration and maintenance.
ISA Server 2004-2006.
Symantec Antivirus, Symantec Mail Security for Exchange, Symantec Mail Security for SMTP.
Outsource and Support Engineer:
- Backup/Restore cycles
- Antivirus Deployment and Updates
- Users Creation of different systems
- PCs/Laptops hardware and software troubleshooting
- Network and Local Printers Installation
- Network connection and Security
PCs Installation
Laptop Installation
Hardware replacement and spare parts assembly
Servers Installation