Head of Enterprise and Partnerships
Zomato
مجموع سنوات الخبرة :11 years, 4 أشهر
Responsible for P&L and business growth strategy for key accounts in the Delivery segment.
Built consultative approach in account management and acquisitions by a deeper analysis of data and insights which enables us to get the "Preferred Partner" status amongst top strategic brands
Led Zomato's strategic partnerships in the region.
Worked with C-level executives of international hotel brands, quick-service chains, restaurant groups, and FMCG brands to help them achieve their brand goals.
Responsible for refining and enhancing relationships and engagements with all major retail banks and payment partners.
Worked closely with product and BI team to develop bespoke solutions - Conceptualized and led the ADCB Touch-Points Loyalty project, which allows users to pay for their transactions using their accumulated loyalty points - first of its kind in the region.
Winner of Founder’s Award 2021
Led team of 16 members across different business functions - Sales, Account Managers, Operations, Marketing, Finance, and Content.
Responsible for P&L of the E-commerce (Online Ordering) business.
Established Zomato's Last Mile (Delivery fulfillment) business in Abu Dhabi and launched E-commerce (Online Ordering) business for Zomato in Al Ain.
Looked out for Marketing Opportunities to grow Zomato’s Visibility across all mediums including Digital and Offline Affiliates.
Consulted & advised theDepartment of Culture & Tourism, Abu Dhabi on ideation and implementation of emirate-wide campaigns and activations.
Identified new levers of growth and revenue by incorporating user and restaurant partner feedback.
Successfully launched the Central Engagement Team, which manages 2000+ accounts between 5 Tele-Account managers, which in turn improved the efficiency of on-field personnel
Managed a portfolio of ~1700 vendor partners to drive growth in transactions and revenue.
Conducted periodic reviews of key operational metrics to increase efficiency and reduce the cost of running the business.
Worked on user growth models to help improve retention and new user acquisition.
Led and mentored a two-tiered team of Account Managers.
Ideated strategies and executed plans to acquire new users and increase frequency and retention among repeat user
Part of the core-launch team of E-commerce Vertical - Online Ordering business in Dubai.
Spearheaded launch of E-commerce Vertical - Online Ordering business in Abu Dhabi.
Managed a sales team of 4 Sales Managers.
Increased the Investment & Insurance portfolio by deepening relationships with brokers.
Referred clients to other segments to take advantage of the wider capabilities within the Bank.
Achieved 100% retention for all the disbursed Bancassurance Products for 2013 & 2014.
• Master of Business Administration (MBA) – Marketing from Justice K S Hegde Institute of Management affiliated to VTU Belgaum -2012