Fredrick Mbaluto Charles

• Welcomed customers and ensured a positive dining experience
• Processed orders accurately using POS systems
• Handled cash, card and digital payment transactions
• Assisted customers with menu selections and promotions
• Maintained cleanliness and hygiene standards
• Coordinated with kitchen staff for timely service
• Resolved customer concerns professionally
• Supported stock checks and replenishment

• COVID-19 hospitality disruption period
• Focused on professional development and training

• Maintained guest rooms to hotel standards
• Conducted room inspections and quality checks
• Responded promptly to guest requests
• Reported maintenance issues
• Assisted inventory control
• Supported daily operational targets

• Prepared guest rooms according to standards
• Managed housekeeping inventory
• Ensured cleanliness of facilities
• Supported onboarding of new team members
• Followed health and safety procedures
• Maintained service quality

• Maintained public areas
• Assisted guests with inquiries
• Supported event setup activities
• Worked with housekeeping and front office
• Ensured guest comfort and satisfaction