Receptionist / Team Coordinator / Call Center Representative
fam Properties
مجموع سنوات الخبرة :4 years, 5 أشهر
● Greets and assists walk-in clients and direct them to the correct point of contact
● Checks employees’ daily attendance via COSEC and checks email advices from agents
● Responsible for updating company directory, ordering office supplies, and business cards for agents
● Ensures cleanliness and order in reception area and coordinates with property management for any issues related to office repair or maintenance
● Receives documents or packages and delivers them to the appropriate department while also being responsible for arranging courier pick-up schedules for outbound deliveries
● Organizes schedule or reservations for meeting rooms while ensuring its cleanliness
● Handles drivers’ task upon Office Manager’s instruction
● Telephone management ensuring all calls are answered while providing accurate information and/or forwarding them to the correct department for specific concerns
● Engages each caller and representing the company in a highly professional manner while making sure clients inquiring about properties are connected to the responsible agent as quickly as possible
● Sends and replies to emails from clients inquiring via newsletter, online chat, portals and marketing websites
● Handles and assists clients via Zopim / LiveChat (online chat platforms)
● Logging of leads received from phone calls and portal or website inquiries on a daily basis in the CRM system while updating the status based on agent’s advice
● Handles portals like Dubizzle, propertyfinder, JustProperty, and Bayut and posting property listings given by agents while ensuring accuracy of details/photos
● Assists agents in creating documents like Form A, NOC and ensuring proper control of documents given by clients
● Greet and assist walk-in customers and direct them to available salesman for concerns regarding their construction equipment requirements.
● Assists in the creation of machine quotations and any necessary documents for machine transfer from head office to branch yard and/or customer.
● Create Job Orders for customer requests with regards to repair of damaged construction equipment and prepare service invoices based on labor rendered to customers.
● Answers telephone calls in a professional manner.
● Provide assistance or clerical support to the Sales Manager.
● Receives mail or packages and forward them to the receiver
● Plans day-to-day agenda and consults the VP of Marketing for approval of daily tasks.
● Mainly responsible for identifying possible clients via email blasting (sending out business proposal introductions via email)
● Leads and manages team in behalf of the VP of Marketing to ensure timely completion
of assignments.
● Develops new business opportunities by constant research on companies, new industry
trends, and networking events by identifying individuals that are responsible for decision
making in their organization
● Creates and arrange calendar reminders for client meetings/appointments for the VP of
Marketing
● Protects organization's value by keeping information confidential.
● Monitor staff performance and attendance activities.
● Working closely with the HR Manager and the call center department’s team leaders and
floor managers in a consultancy role to understand and implement company policies and
procedures.
● Dealing with grievances and implementing disciplinary procedures by serving warning
letters
● Proper and timely documentation of all incident reports and constantly checking agents’
status/infractions to help foresee possible attrition.
● Can act as a recruitment officer when needed using consistent set of qualifications.
● Guide employees during resignation process. Conducts exit interview.
● Provide daily selections of shoes and bags to our client’s customers through an online inventory.
● Achieve daily quotas while making sure that selections provided is up to customer’s satisfaction.
● Monthly research and reporting to enrich knowledge on latest trends.
Nutrition and Dietetics Licensure Examination July 2012 Registered Nutritionist and Dietitian