Queenie Ann Santiago

o Entertaining the Inquiries we are receiving on a daily basis
o Preparing the proposals & banquet menu for the clients
o Dealing with the clients over the phone regarding their suggestions, comments
and complaints
o Preparing Banquet Event Orders for each and every event
o Preparing the Next 24 Hours where you will see the catering and banquet
event you have on a daily basis
o Assisting the Executive Chef with the monthly Catering Menus
o Involving myself to operations to avoid complaints from the clients
o Preparing the Daily Dish Menu of the Restaurants
o Preparing the Sales Report on a monthly basis

o Performs data entry jobs such as: data encoding, performing all clerical duties like:
editing, preparing letters, memos, emails, forms & preparing minutes of the meetings
o Provide administrative/secretarial support to the Director of Operations, Managers
and department heads
o Attends outgoing and incoming calls, handling inquiries and promptly forwards them
to appropriate person
o Upgraded all office filing system such as employees record, clients record and
company documents
o Maintaining confidentiality in all aspects on the firm’s dealing and working
o Facilitate employees in their visa, medical and occupational health medical
procedures
o Helps in organizing company events such as monthly and annual staff party
o Investigate and understand causes for staff absences
o Coordinate staff recruitment and selection process in order to ensure a timely
organized and comprehensive procedure is used to hire staff
o Schedule and coordinate meetings, interviews, appointments, events and other
similar activities
o Preparing the Duty Rosters of the Kitchen & Operation staffs
o Making the Name Badges for all staffs
o Preparing & cutting name tags used for the daily catering & banqueting
o Arranging the loyalty cards from the restaurants and dealing with the Marketing
contact person
o Holding the files of all staffs

o Prepares schedule and allocation of staff going for live cooking in the Kitchen
o Preparing memos for the kitchen & catering menus for all locations
o Organizing and providing documents, forms, reports and information in a well-
organized manner
o Assisting staff employee related request & a general administrative support
o Substitutes as Receptionist from time to time
o Assists the Kitchen Coordinator for catering related works
o Holding the files of all staffs
o Preparing any request of my superior regarding paper works

o Doing the screening over the phone for the selected candidates (for hiring)
o Preparing & finalizing timesheets for all our staffs, calculating their overtime &
pending days off every month
o Applying & dealing with the Insurance cards for the staffs & of the company
which is called Workmanship Compensation
o In-charge of the HR related papers like Visa Renewal, Employment Offer Letter,
Sundry Payments, Cancellation Papers, Labour Contracts, Vacation Plan,
Occupational Health Card, Termination Letters, Warning Letters,
Recommendation Letters, Authorization Letters, Manpower Requests,
Issuance/Claim, Clearance Forms, Salary & Promotion, Doing the Appraisal for
the staffs & updating the Master Data List (where you will see all the details
and history of each staff)
o Following up the status of visa, emirates ID, cancellation, labour card, medical
& OHC of the staffs with the PRO.
o Assisting the staffs with regards to their Employee requests such as Leave
Application, Uniform Request, Leave Salary Request, Passport Release, Salary
Certificate, Employee Certificate, Salary Advance, Maintenance, No Objection
Certificate
o Preparing the Employee of the Month on a monthly basis and arranging for
their Bonus Amount & Certificates
o In-charge of the Fingerprint Access Machine for attendance
o Preparing the ATM Card of each new employees
o Doing all the MEMOS whenever a new company policy & holiday occurs
o In-charge for booking tickets from our company ticketing agency for all the
staffs going vacation
o Doing and reminding the General Manager for his daily meeting & schedules
o Compiling the Minutes of Meetings
o Coordinating with the Accounts Team with regards to the Final Settlements