Operations Manager
Focus Softnet
Total years of experience :21 years, 0 Months
Providing ERP Solutions
• Heading and Leading the branch office in Nairobi with a given target of yearly $500, 000.
• Managing the sales and technical team.
• Prospecting and securing new clients.
• Preparing the sales funnel and monthly/quarterly business revenue plans.
• Working closely with the Regional Manager in setting up plans for the branch and setting up strategies.
• Establishing and maintaining professional relationships with customers to better anticipate and satisfy their needs.
• Meeting with clients and analyzing their requirements pre implementation phase.
• Assisting the technical team in the preparation of the System Requirement Study Documents.
• Updating the branch CRM system
www.maminternational.com
• Established the IT Department in the organization.
• Drafted & enforced the IT policies across the organization’s different departments.
• Connected all the branch offices on VPN and Wireless Bridge.
• Successfully implemented ERP (Focus Softnet) and POS (Retail Pro) Solutions for the organization.
• Streamlined all the business processes in the ERP and migrated all non-system users to use the system.
• Conducted in-house training for the IT department technical team and for other departments.
• Incorporated all the company’s business processes into the system, which includes HR, Payroll, Financials, Account Receivables, Account Payables, Order Management, Inventory control, Fixed Assets Management and ensured smooth functioning of the business.
• Implemented Restaurant Management System for the company’s fast food franchise.
• Was reporting to the Deputy General Manager and worked closely with all other department heads.
• Implemented
• Made the IT Department a Revenue Generating Department by acquiring two brands and providing those solutions to the market. EnGenius® WiFi devices and GateProtect® UTM devices which were under my profile and made a yearly revenue of $200, 000, and established a wholesale and retail channel in the market.
• Provided technical consultancy to the Tender department at the time of bidding for IT infrastructure for public and/or private sector.
• Provided retail reporting support to the Brand Managers so they can forecast and analyze for their products.
• Was appointed as a technical trainer to train MCSD courses and office applications.
• Got promoted in 3 months time to an Operations Manager reporting directly to the CEO.
• Designed a diploma courses for the institute which got a very high demand in the market and it generated decent revenues.
• Managed the schedules for the computer and English classes.
• Closely working with the sales manager and accordingly scheduling the time slots for the new classes and introducing new courses as per the demand of the market.
• Conducting training for corporate users. (Petroleum and Telecom Companies)
• Direct supervising the technical trainers and evaluating their performances.
• Scheduling and downloading Promatric® and VUE® Exams for candidates.
3 years graduation
courses: 2 years diploma course in Software Developing and Analyzing Requirements)
