Customer Care General Manager
Rapido
Total years of experience :3 years, 9 Months
Handling an inspiring team of CS and outsourced partners.
Managing four outsourced partners with 100% efficiency. (Noida/Bangalore/Mysore).
Responsible for driving all areas of the business and for leading teams to deliver results. (Supply, Captain care, Customer care)
Also, in charge of monitoring and driving a range of KPIs within a fast-paced, high-volume environment.
Track analyze and take action to improve the performance by forecasting of weekly/daily goals.
Monitor the quality of captain/customer service throughout the partners.
Supervise direct counsel and assist all the leaders managing the show.
Maintain exceptional captain and customer relations with Rapido.
My majors were in Peace and Conflict with International Law, Gender Studies, Globalization, and Geo-politics as sub-subjects. I did my desertion on the effect of Armed conflict on women in South Africa, women as the agency and victim of war.
