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Qutaiba Ebraheem, Head of Human Resources

Qutaiba Ebraheem

Head of Human Resources·Miracle Group (Cityland Group)

United Arab Emirates

Doctorate, Strategic Management/HRM

Work experience

Total years of experience: 14 years, 0 months

Head of Human Resources

February 2024 - Present

Miracle Group (Cityland Group)

Dubai, United Arab Emirates

February 2024 - Present

• Lead the group-wide human capital strategy and organizational development for a large multi-site workforce
across iconic UAE destinations (Dubai Miracle Garden, Dubai Butterfly Garden, Cityland Mall, and AKAR
Landscaping), aligning people strategy with corporate profitability goals.
• Architected and delivered a major corporate workforce restructuring, consolidating laborers, supervisors,
foremen, and technicians from multiple distinct companies into one centralized entity (AKAR) — improving
operational agility, standardizing labor allocation, and reducing structural overhead.
• Partner directly with the executive board as a strategic advisor, translating business scaling objectives into
talent acquisition, succession planning, and retention pipelines; significantly reduced time-to-hire for critical
leadership roles.
• Overhauled the enterprise performance management framework and Total Rewards strategy, shifting the
culture to a data-driven, continuous-feedback environment.
• Direct 100% compliance with UAE Labour Law across complex multi-site operations, mitigating legal risk and
resolving high-stakes employee relations cases.

Company industry:
Facilities & Property Management
Job role:
Human Resources and Recruitment

Group HR & Admin Manager

November 2022 - January 2024

Vogue & Velocity Group

Dubai, United Arab Emirates

November 2022 - January 2024

• Directed strategic HR and administrative operations for manufacturing and real estate divisions, aligning human
capital output with aggressive profitability targets.
• Engineered a 15% reduction in administrative overhead across a multi-million-dollar operational budget by
streamlining workflows, renegotiating vendor contracts, and optimizing resource distribution.
• Boosted enterprise productivity by 10% against baseline operational output through targeted capacity-building
initiatives and rigorous performance KPI tracking.
• Revamped the end-to-end recruitment lifecycle, cutting time-to-fill for mission-critical roles by 20% and
reducing dependence on external recruitment channels.

Company industry:
Manufacturing
Job role:
Human Resources and Recruitment

HR & Admin Consultant

August 2022 - January 2023

N.Q IT & Network Services

Dubai, United Arab Emirates

August 2022 - January 2023

• Built the foundational HR infrastructure from the ground up for a rapidly scaling technology startup,
establishing compliant frameworks to support hyper-growth.
• Implemented HR technology (Zoho People, Zoho CRM) to automate core HR, payroll, and analytics —
eliminating manual processing errors and creating a scalable digital HR backbone.
• Executed an accelerated talent acquisition sprint, fully staffing technical, HR, and administrative teams within a
strict 75-day operational deadline.

Company industry:
IT Services
Job role:
Human Resources and Recruitment

Human Resources Director

July 2020 - August 2022

East West Airlines

Muscat, Oman

July 2020 - August 2022

• Pioneered the initial HR strategy and departmental blueprint for an aviation startup, ensuring regulatory
alignment with Omani employment law and international IATA standards.
• Designed a global talent acquisition plan to secure niche aviation professionals, balancing startup budget
constraints with internationally benchmarked Total Rewards packages.

Company industry:
Airlines
Job role:
Human Resources and Recruitment

HR Performance Manager

September 2018 - July 2020

Syriatel Mobile Telecom

Damascus, Syria

September 2018 - July 2020

• Led the strategic refinement and enterprise-wide rollout of a modernized Performance Management System
(PMS) for a major telecommunications provider with a large-scale workforce.
• Optimized Oracle HRIS appraisal modules to deliver data-driven analytics for executive leadership review,
championing SMART objective integration to drive measurable workforce output.

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Senior HR Associate

July 2012 - August 2018

United Nations Development Program (UNDP)

Damascus, Syria

July 2012 - August 2018

• Acted as a primary HR focal point for international and local staff, successfully managing and
resolving complex HR queries, grievances, and policy interpretations.
• Mentored and trained junior HR staff, cultivating a high-performing team capable of delivering
exceptional HR service quality under demanding conditions.
• Spearheaded continuous process improvement initiatives, auditing existing HR workflows and
implementing efficiency enhancements across the department.
• Supervised the successful execution and delivery of critical Human Resources Development (HRD)
projects in partnership with various government ministries under the Cooperation Program.

Company industry:
Other Business Support Services
Job role:
Human Resources and Recruitment

Senior HR Associate

July 2012 - August 2018

United Nations Development Programme (UNDP)

Damascus, Syria

July 2012 - August 2018

• Managed complex HR operations and policy interpretation for a diverse international and national workforce
under stringent UN protocols, driving continuous process improvement in multilateral service delivery.
• Supervised critical Human Resources Development (HRD) projects in partnership with government ministries,
cultivating a high-performing HR team

Company industry:
Non-profit Organization
Job role:
Human Resources and Recruitment

Education

Damascus University

January 2018

January 2018

Doctorate, Strategic Management/HRM

Syria

Damascus University

January 2018

January 2018

Doctorate, Strategic Management

Syria

Damascus university

May 2012

May 2012

Master's degree, Human Resources

Syria

Damascus University

January 2012

January 2012

Master's degree, Human Resources Management

Syria

Damascus university

June 2008

June 2008

Bachelor's degree, Business Administration

Syria

Damascus University

January 2008

January 2008

Bachelor's degree, Business Administration

Syria

Skills

Performance Metrics
Expert
Performance Metrics
Expert
Performance Management
Expert
Performance Management
Expert
HR Strategy
Expert
HR Strategy
Expert
Global HR
Expert
Global HR
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
EMPLOYEE RELATIONS
Expert
EMPLOYEE RELATIONS
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PERFORMANCE IMPROVEMENT
Expert
PERFORMANCE IMPROVEMENT
Expert
BOOST (C++ LIBRARIES)
Expert
BOOST (C++ LIBRARIES)
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
LEGISLATION
Expert
LEGISLATION
Expert
INTEGRATION
Expert
INTEGRATION
Expert
MANAGEMENT SYSTEMS
Expert
MANAGEMENT SYSTEMS
Expert
GAP ANALYSIS
Expert
GAP ANALYSIS
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
ARCHIVES
Expert
ARCHIVES
Expert
JOB DESCRIPTIONS
Expert
JOB DESCRIPTIONS
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
DATA MODELING
Intermediate
DATA MODELING
Intermediate
HUMAN CAPITAL MANAGEMENT HCM
Intermediate
HUMAN CAPITAL MANAGEMENT HCM
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
CULTURE TRANSFORMATION
Intermediate
CULTURE TRANSFORMATION
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
ORGANIZATIONAL ARCHITECTURE
Intermediate
ORGANIZATIONAL ARCHITECTURE
Intermediate
PEOPLE MANAGEMENT
Intermediate
PEOPLE MANAGEMENT
Intermediate
REMUNERATION
Intermediate
REMUNERATION
Intermediate
RESTRUCTURING BUSINESS
Intermediate
RESTRUCTURING BUSINESS
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
ENTERTAINMENT JOURNALISM
Intermediate
ENTERTAINMENT JOURNALISM
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate

Languages

Spanish

Expert

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Senior Professional in Human Resources - International (SPHRi)
SPHRi
HRCI
May 2026
Senior Professional in Human Resources - International (SPHRi)

Training
International Leadership Models
Institute of HR Management
Feb 2016

Hobbies and interests

Water Sports