Trainee
Sudanese Petroleum Corporation
Total years of experience :2 years, 4 Months
IT Technical Support
30/07/2018 - 30/08/2018 (Trainee)
• Provide professional end-user support via telephone, email or web submits
• First level support for software applications in coordination with software teams.
• Provide restorative or maintenance actions to resolve end-user problems
• Responds to end-user problems based on standard procedures
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately
• monitoring and maintaining computer systems and networks;
• Providing MS Office support (Word, excel, PowerPoint and MS Outlook) to users
• Prioritizing and managing many open cases at one time
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