-Assistant Manager IT Support Specialist
Bank AL-Jazira
Total years of experience :19 years, 5 Months
Information Technology Operation
first line of support for providing technical assistance and support for Bank employees .
Install and support software and hardware .
End-to-end problem resolution for desktop, Laptop, Hand client services
Troubleshoot the network services (printing, email service and internet access)
Educate and give orientations to users when needed on IT related issue.
Propose solutions to increase efficiency in relation to technical support operations
Creation of daily reports
Solve customers' problems in the second line after explain the problem of customer service
Electronic Services Technical Support online Visa and ATM cards and finding solutions to customer problems technical and end all customer services by phone
Human resources training and development, recruitment and all personnel services
International Business Administration
