Raafat Elnaggar Mohamed Mahmoud Mahmoud

Handle inbound and outbound calls and respond to customer inquiries.
Support shipment booking, tracking, and delivery follow-up.
Manage shipment collection requests and monitor delivery status.
Coordinate with internal departments to resolve customer issues efficiently.

Answer customer calls/emails and provide accurate
information and support.
Handle customer requests, complaints, and service-related inquiries.
Process bookings, schedule appointments, and ensure timely follow-up.

Greet visitors, manage front desk operations, and answer calls/emails.
Provide information, guide customers, and direct inquiries to the right department.
Accounting & Treasury Duties:
Responsible for cash handling, custody management,
and daily cash reconciliation.
Issue invoices, follow up on payments, and support
collection activities.
Prepare financial statements, reports, and expense follow ups.
Work on a ready-made accounting system for data entry and financial processes.

Receive and record customer orders via phone and POS
system.
Handle payments for customers and delivery drivers.
Generate invoices and ensure accurate billing.
Perform daily cash closing and hand over cash balances.