IT Consultant full time and Training expert part time
Eng.Amin Assaf establishment jordan amman from 05/09/2018 till 20/03/2023
مجموع سنوات الخبرة :27 years, 7 أشهر
1- Conducted initial introduction and technical trainings and managed 5 field experts in
delivering training courses :
2- ERP Info.systems, PMO and Program management, project and risk management, BI and KPI's,
3- Artifical intelligence and neural networks, Cybersecurity in general, Cyber ethical hacking and
incident handling, Cyber detection and intrusion analysis,
4- ITIL and ETOM Frameworks, Information security and ISO27001, IT Auditing (COBIT), Digital strategy and transformation,
5- Robotics automation, Engineering management,
5.1 IT Governance : Establish both processes to be “audit ready” at all levels of the organization and ensure an environment/culture of audit / regulatory awareness. Establish and deliver IT Governance & Compliance educational awareness program for IT organization to be conducted quarterly. Establish and manage monthly GRC performance scorecard. Develop measureable IT audit plans and policies, SOPs, and IT Controls to ensure continued compliance with regulatory (SOX, Privacy, HIPPA, COBIT, ISO27001, NIST, etc) requirements and internal control standards,
• Work with all levels of internal and external clients. Willingness to collaborate with subject matter experts and team members to complete compliance delivery requirements and other business deliverables
• Research technology incident tickets for adherence to service level agreements. Also enforce thorough root cause analysis on high priority tickets and assist with internal issue resolution as needed
6- Innovation and excellency, Critical thinking and analyzing problems.
7- Strategic Planning, Prince 2, Python Programming, Innovation and excellency.
8-Utilized a wide range of statistical techniques (e.g., regression methods, clustering) to uncover
insights from large volumes of structured/unstructured data;
9-Formulated innovative strategies based on predictive analytics results that enabled clients to
make more informed decisions about marketing campaigns & product development initiatives; boosted ROI by 27%.
10-Confidently collaborated with stakeholders at different levels within organizations to gather
requirements & effectively communicate recommendations derived from advanced analytics projects through compelling visualizations and presentations.
11-Automated data collection and cleaning processes to process over 500, 000 records a day,
resulting in an 80% reduction of manual data entry.
12-Prepared detailed reports for clients by analyzing large datasets using statistical methods and machine learning algorithms such as SVM & regression analysis; improved accuracy by 20%.
13-Diligently monitored the performance of models developed through various optimization techniques including hyperparameter tuning; achieved higher model accuracy (up to 95%).
14-Coordinated with other teams in order to ensure that all requirements were met while developing custom AI/ML solutions according to client specifications within tight deadlines; completed 5+ projects successfully on time.
15-Tested new predictive analytics software tools and presented results on their impact before
implementation into production systems, boosting overall efficiency by 35%
Energy and Electrical courses:
• Fundamental of Power System Equipment
• Electrical and fiber optical cabling (FOC)
• PON Passive optical network (FTTH, GPON)
• Solar energy calculations using AI Python jupyter tool
• Energy different calculation of UPS, BATTERIES, BUILDING AND TOWERS, GENERATORS and Transformers using MS EXCEL, ETAP TOOL and MATLAB.
• Partner with project leads, subject matter experts and department managers to assess needs and develop strategies to drive business outcomes.
• Collaborate with Subject Matter Experts to conduct learning needs analysis for assigned
businesses, ensuring a business need for training requests.
In this role, I was responsible for IT CyberSecurity Strategy and Framework 12 Domains, Developing Cybersecurity Training Courses Level 1 and Level 2, Developing Cybersecurity policies and procedures with considerations and action, IT Internal Auditor as per COBIT Standard 39 controls with Audit Plan, Approach, Impact analysis & identify weaknesses and strength points then writing report with recommendation and solutions, Audit operation, Executive sponsorship, Compliance, Change Management for all Business process redesign, IT, Business, and Organizational changes, ITIL Implementation 27 processes with workshops such as process owner for incident (including investigations and response), problem management, and change management (ITSM). Responsibilities include leadership, facilitation of Change Advisory Board and Technical Peer Review meetings, ITSM Implementation of ITSM metrics and reporting for Change, Incident, Problem, Manage multiple workgroups and committees/teams, Implement communication standards, Provide leadership and oversight of all ITSM related functions, implementation of ITSM strategy, planning, execution, and delivery of ITSM solutions, Organically build and grow the ITSM environment for major IT Dept Systems, Data Centers, Processes and Architecture.
• Responsible for the planning, analysing and design of ERP Info.systems ( CRM solutions using EasyVista, Electronic Permit System for EPC Engineering Companies (onsite and contractirs, height, admin), HR & ACCOUNTING & MM, PAYROLL & DMS, STUDENT Info.systems)
• Monitor various activities related to service delivery and ticket resolution
• Responsible for the implementation of risk analysis and risk management program for ITSM related activities including ITGC and SOX 404 controls
• Responsible for the planning, implementation, and execution of ITSM related training and education program(s) including the creation and implementation of ITIL best practice.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Identified process inefficiencies through gap analysis.
• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Recommended operational improvements based on tracking and analysis.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Documented business processes and analyzed procedures to see that they would meet changing business needs.
• Assessed the impact of current business processes on users and stakeholders.
• Led bi-weekly Scrum planning meetings to develop team strategies and define project goals.
• Translated technical specifications into detailed product requirements.
• Analyzed and investigated all incidents alongside functional management and security supervisors.
• Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
• Confidently managed the overall operation of IT Unit services and Users care Level 1, Level 2 and Level 3, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
• Defined clear targets and objectives and communicated them to other team members.
• Monitored timelines and flagged potential issues to be addressed.
• Implemented a set of comprehensive tracking processes to monitor ITSM performance.
• Assessed vendor products and maintained positive vendor relations.
1- Setup Full PMO Office with Scope, Deliverables, Budget, Roles, Responsibilities,
Processes as per ITIL 5.0 and ETOM Standards, Reports, Templates and all Project
Plans (Master, Communication, Resources, Risk, Quality).
2- Project implementation, Workshops, Execution and supervision of OSP including
Trenching, laying of cables, Manholes, Hand holes in site.
3- Implementation and customization the necessary of the ERP Info.Systems
(Electronic Permit to Work software('PTW') is a cloud-based system for creating
and managing Permits to Work across any type of business or work site and View
permits on Google Maps & Plot Plans, for all types of hazardous work, such as working
at height, confined space entry, hot and cold work, excavations. PTW is used in
manufacturing, engineering and construction, logistics, transportation, facilities and
property management. The system works on most desktop and mobile devices using
wi-fi or mobile networks. Accounting s & HR System DMS, &Payroll
Info.systems).
4- Excavation for P.V.C ducts, laying of P.V.C pipes, rehabilitation of trenches, paved
roads and asphalt, Manholes on site construction.
5- Preparing Daily, Weekly, Monthly, Risks and issues Report.
for Co, and my general responsibilities include, but are not limited to: analyzing requirements (AS & TO BE STUDIES, UML TOOL FLOW DIAGRAMS)
and Developing ERP Info.systems, overseeing all IT systems, operations, troubleshooting, updating, and employees. The staff in this department is numbered at about 12, and they all report to me. I ensure that all internal systems are kept at their
optimum for employee use..
I have been working in the training industry for the past 8 years part time, first as a trainer and then
as a consultant / Sr IT Consultant. My experiences has given me the opportunity to work with a
wide variety of Local, regional and international clients proposing consultings and delivering
courses with Almasa Company ( Jordan, Iraq, oman, Libya, Qatar), from small businesses to large
corporations ( IT & Telecomm companies, Banks, Oil & Gas Companies, Ministries, International
organization such as USAID & UNDP. I have worked on projects ranging from one-day workshops to multi-week seminars. I have also had the chance to work with a number of different software programs, including Microsoft Office, Innovation and excellency, critical thinking and problem
solving, Artificial Intelligence, Networking and information security, IT Audit, Train the
trainers, ITIL and ETOM Frameworks, creativity and leadership, strategy planning, Project and risk
management..etc.
My experience with company has also given me the opportunity to work with a wide range of
people. I have worked with employees at all levels of their careers, from entry-level workers to
senior executives. I have also worked with people from all walks of life, including blue-collar
workers and white-collar professionals. This has given me the chance to develop my
communication skills and learn how to tailor my approach to each client’s needs. developing
training programs, managing staff, leading workshops, facilitating meetings, and creating
presentations. I have also gained valuable experience in the areas of leadership, communication, and
size of team: 65 employees
Value of IT Projects:15 milion saudi riyals
Value of Telecommunication projects:20 milion saudi riyals
Value of oracle 11i projects:15 milion saudi riyals
5-Senior Telecommunication / IT Security, Processes, IT Audit, ICT Governance
• Planned, determined scope and objectives of the audit, wrote audit programs, and discussed audit recommendations with auditee management.
• Developed all workshops, IT Security and audit Strategies, Impact analysis with weaknesses and strength points, Policies, procedures, processes, Principals, Objectives, Recommendations and report as per ISO27001 and COBIT Framework.
• Supervised and mentored juniors IT Security and auditors assigned to the audit.
• Participated as an auditor or auditor-in-charge in approximately 30 I.T. or operational audits, or system development life cycle reviews, within the banking industry.
• Audits centered on the review of business/IT managerial Domains and controls .
• Functioned as an internal auditor and information security professional on the global Information Technology Technical Team of Banking / IT / Telecomm / Oil and Petroleum Audit .
• Performed information technology audits of state agencies. Lead audit teams in the audit, analysis, and testing of information technology security controls across all layers of computing environments such as physical, operating system, network, and application layers as well as end-user processes and security.
• Planned audits, developed audit plans and programs, supervised and reviewed audit team work, documented the results of audits in applicable reports, and presented audit results as needed to interested parties.
Projects:-
1. MOBILY and STC - Saudi Telecommunication Co and King Saud University Hospitals
2. Alinma Bank, Riyadh Bank
3. SATORP-Saudi Aramco Petrochemical and Refining, TASNEE Industry Co
4. Ministry of Defence and MOF
5. AlAhli Bank
Outsourcing at Telecom Co
Size of team:20 employees
Value of projects:25 milion Saudi riyal
1- Developing Telecomm strategies and Roadmaps, Plans, Workshops, Managed numerous telecom projects from Initiating till close off for FTTH, OSP, GPON..etc projects.
2- Setup full PMO Office, Developed KPI's and risks with workshops, CAPEX/OPEX, engagements from start to finish; including gathering of records, bill analysis, contract negotiation,
3- Developing and presenting cost-saving recommendations, implementation of recommendations, change management and post implementation technical support.
4- Developed managed services program and managed the technical team supporting Fortune 1000 client service issues.
5- Maintained vendor database for each active client.
6- Performed detailed analysis of situation (AS IS, TO BE ), Business case, current client configurations and optimized them to be more efficient for less cost.
7- Directed invoice analysis and implementation of cost savings recommendations to clients.
8- Managed entire project life cycle for on time completion of client engagements.
9- Worked with carriers to correct billing discrepancies and negotiated refunds.
10- Helped develop and build a family business from a start up to a 7 employee organization with over 250 clients.
11- Managed 15 employees plus subcontractors on several large implementation projects.
Achieved Projects during my work Period in CSC till now under STC as Sr Telecomm
consultant
1. FDTs Cabinets (FTTH projects in all Riyadh regions) are around 40 FDTs
2. KA Projects (VIP Customer Fiber Optic Connectivity) are around 120 Sites
3. FTTM projects (GSM Sites Fiber Optic Connectivity) are around 150 Sites
4. MSAN EXCH (MSANs Connectivity between Riyadh EXCHANGES) are around 45 Sites
5. Junction Projects (make links between Riyadh EXCHANGES and SA-Main Data Centers)are around
75 Sites.
6. Zain Projects (make connectivity between Zain GSM Sites and ZAIN Main Core 1, 2, 3 and 4) around
25 Sites.
Others
1- Consulted with numerous large clients in various roles within the Telecom and Network infrastructure industry specializing in TDM to Voice over IP migrations. Roles included Project manager, Telecom Engineer and Telecom Analyst
2- Articulate and demonstrate alternative solutions; understand and influence customer's technical requirements; and position products relative to competition
3- Promote growth and development and technical expertise for the engineering and sales team and Channel Partners
4- Assist operations and engineering on opportunities with proof of concepts, and trainings
Trains team members, managers and trainers on the use of telecommunications tools..
Identifies real time call volume interruptions and system outages that impact performance
5- Trains team to generate accurate and timely reports
Identify call routing anomalies using real time monitoring applications
Provide project management and scrum master support for assigned projects. Facilitate communication, address mid level and executive questions and concerns, and maintain deadlines. Coordinate and organize a team to ensure obstacles are removed and they are able to keep on task with the project.
Assist the team in defining and adhering to its own process for making sure the work gets done • Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
Protect the development team from outside interference, facilitate discussion, decision making, and conflict resolution, and motivate work completion without coercion, assigning, or dictating the work
Act as a servant to the team, ensuring that team needs are being met
Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks
Provide project management and scrum master support for assigned projects. Facilitate communication, address mid level and executive questions and concerns, and maintain deadlines. Coordinate and organize a team to ensure obstacles are removed and they are able to keep on task with the project.
Assist the team in defining and adhering to its own process for making sure the work gets done • Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
Protect the development team from outside interference, facilitate discussion, decision making, and conflict resolution, and motivate work completion without coercion, assigning, or dictating the work
Act as a servant to the team, ensuring that team needs are being met
Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks
IT Applications Manager for Integrated systems and Solution Architecture(SOA, TOGAF)
A Senior Technical and applications manager, Project manager performs dual roles as Project
Manager/Business Analyst/ Solution architect / Technical SME. As Project Manager: Managing various
IT and ERP projects and reporting to the Operation Director. Work with clients, stakeholders,
senior executives, the project team, and functional and IT SMEs to ensure those project
deliverables are achieved on schedule and within budget with high quality and customer
satisfaction. As Business Analyst: The Business Analyst (BA) has the responsibility to elicit,
analyze, validate, verify, and facilitate testing of business process solutions and requirements of
the project.
Plan, coordinate & manage projects, resources, and budgets from ideation through post-production
support. Be the liaison between the business units, technology teams, and support teams; support
the project through implementation and post-project support.
Decompose high-level business needs into structured requirements, use cases, user
stories/scenarios, business rules, and functional and non-functional requirements; with sufficient
detail to satisfy the needs of the business, developers, and testers.
Lead requirements elicitation, analysis, and verification, ensuring that requirement statements are
complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable and
conform to standards. Develop Business Requirements Document and represent requirements using
alternative views, such as analysis
models (diagrams), prototypes, or scenarios, and wireframes where appropriate.
Participate in requirements prioritization and solution risk analysis.
Facilitate user acceptance testing and draft UAT test plans, ensure test data is available, and
draft test cases.
Participate in testing and quality assurance process.
Collaborate with developers and end-users to ensure application functionality meets client needs,
tests solutions,
problem-solve issues, and coordinate enhancements.
Senior Project Manager and QA/QC Engineer on DMS-FILENET Document management system for Banks, Oil and petroleum co (KPNC-Kuwait Petroleum co, Qatar PETROLEUM, ARAMCO, SABIC), Telecommunication co (STC-ZAIN-MOBILY) and Ministries
Projects And Accomplishments of DMS Document Management System (File net, Docuware) for :
• KNPC Kuwait Petroleum Co, SABIC and QP-Petroleum Co.-kuwait+Qatar
• Developing RFP, PROPOSALS, WORKSHOPOS and PRESENTATIONS
• Telecomm. Company-Kuwait-MTC& NT
• K.S.A-STC-Saudi Telecomm Co
• Ministry of Planning, justice, criminal investigation,
• Ministry of interior affairs, and foreign affairs-Kuwait Qatar and Saudi Arabia
• Burgan and Central Bank of Kuwait
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