rabih abdelkader

-Welcome passengers as they approach the check in counter and ask for their ticket information.Inquire into their seating preferences and process and print their boarding passes.
-Issue labels for hand luggage and ensure that booked luggage is also properly labelled
-Provide passengers with information on their flights including flight numbers and departure and arrival times
-Weigh bags and ensure that any excess weight charges are communicated to passengers and collected before placing bags on the booking conveyor belt
-Attend to telephone call regarding available seats and flights and perform on-line bookings
-Check passengers travel documents such as passports to ensure that they are catching the correct flight
-Assist passengers, especially the elderly, children and those with special needs in boarding planes by providing them with physical and logistic help
-Provide support to first-time travellers by leading them through immigration and customs processes
-Assist passengers who may have missed connecting flights by arranging to have them board alternate flights
-Issue meal vouchers to passengers for cancelled or delayed flights and provide them with information on how to redeem them
-Handle passengers complaints by following company rules and with the aim of satisfying both protocol and passengers

-Collects payments by accepting cash, check, or charge payments from guests; making change for cash guests.
-Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.
-Balances cash drawer by counting cash at beginning and end of work shift.
-Work to make the guest comfortable and happy
-Maintains safe and clean working environment by complying with procedures, rules, and regulations.
-Contributes to team effort by accomplishing related results as needed.

-Respond to Customer queries
-Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
-Understand customer needs and requirements
-Perform effective on-line demo to prospects