Operation Manager
BARON PALACE
مجموع سنوات الخبرة :42 years, 3 أشهر
One of the Soft opening team starting
www.baronhotels.com
6* hotel, 645 rooms, 12 F&B outlets, banquet facilities, spa and recreation
•Job Description:-
•The ability to schedule the Front Office Receptionists/Cashiers to provide maximum service to guests within budgeted guidelines
•The ability to train Receptionists/Cashiers and supervise in the performance of their duties.
•The ability to conduct performance evaluations and discipline employees when needed.
•The ability to communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
•The ability to review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s
•The ability to ensure adherence to all credit procedures in the Front Office; review High Balance Report and follows up on credit problems with Credit Manager and Front Office Manager.
•The ability to review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.
•The ability to check cashiers work at close of shift to ensure all transactions is reconciled with proper approvals and endorsements.
•The ability to inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed.
•The ability to complete and follow-up on discrepancies.
•The ability to coordinate arrivals, departures and billing requirements with sales and catering management.
•Ability to perform other tasks or projects as assigned by hotel management.
•To be responsible for the maximization of room sales and revenue for the hotel.
•Works under the guidance of the Room’s Division Manager.
•Supervises operation ensuring standards are adhered to and maintained.
•Ensures a consistently high standard of presentation is maintained for both the department and its personnel.
•Ensures all customer queries or requests are handled in a polite and efficient manner.
•Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
•Ensures a high level of customer service is consistently maintained.
•Ensures all refused business is recorded with reasons for refusal.
•Adheres to all company credit policies to ensure that all revenue expected will be received.
•Adheres to pre-set availability and rate controls.
•Ensures a high level of product knowledge of the hotel and local area.
•Ensures our customers receive a fast, efficient late check-in and early checkout.
•Maintains and update guest history and marketing data base as laid down in the front office procedures.
•Ensures that early departing groups or individual guests receive breakfast, and that their payments are handled quickly and smoothly.
•Greets and escorts important guests when arriving and departing.
•Assists in all Rooms & Guest Services functions when needed.
•Walks around the entire premises to make sure everything is in order; unnecessary lights are switched off; unknown persons are not loitering; unused entries and exits are closed.
•Checks that security is maintained at all times.
•Checks that night employees wear proper uniforms and are well groomed.
•Checks cleanliness of the public areas after the night cleaners.
•Handles all emergencies, accidents etc. with security.
•Communicates effectively with guest, clients, business partners and staff.
•To be a good sales person to promote hotel’s image and businesses.
•Participating community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
•Coaches and counsels all staff when applicable.
•Evaluates objectively the performance of staff in his/her responsibilities.
•Provides training to all staff in his/her department regularly.
•Motivates staff to grow within the company.
•Develops him/her to be better manager at all times.
•Coordinates with other managers to ensure smooth operations and all activities of the hotel.
•Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.
•Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional efficient and flexible service at all times
•Ensures the strict control of room keys.
•Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
•Coordinates all Repair and Maintenance and reports maintenance job orders.
•Understands rate structure and promotional rates available.
•Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
•Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
BARON RESORT (5 STARS)
CITY, STATE : RAS NOSRANI BAY - SHARM EL SHEIKH.
BARON RESORT. (5 STARS)
CITY, STATE : RAS NOSRANI BAY - SHARM EL-SHEIKH.
JOB TITTLE :
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CITY, STATE : HELIOPLIS- CAIRO.
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