Rabeea نجم

Project Management & Execution
• Managed end-to-end project delivery for SAP, AI Chatbot, and Microsoft Dynamics 365 CRM implementations
across diverse industries in the MENA region.
• Defined project scope, objectives, deliverables, and success criteria in alignment with organizational strategy and client
requirements.
• Developed and maintained detailed project plans, schedules, budgets, and resource allocation to ensure on-time and
within-budget delivery.
• Directed cross-functional teams of developers, consultants, and business analysts, fostering collaboration across
technical and business domains.
• Managed stakeholder communication, ensuring alignment between client expectations, technical teams, and executive
leadership.
• Delivered SAP integration projects, coordinating data migration, configuration, and system testing for enterprise clients.
• Supervised Microsoft Dynamics 365 CRM deployments, including customization, workflow automation, and user
adoption initiatives.
• Conducted risk management and issue resolution, developing mitigation strategies to minimize delivery impact.
• Ensured UAT execution, go-live readiness, and post-implementation support, driving continuous improvement and client
satisfaction.
Reporting & Governance
• Ensured compliance with MENA region IT governance, data privacy, and security standards throughout project delivery.
• Maintained weekly and monthly project status reports, covering progress, risks, dependencies, and mitigation
actions.
• Established project governance models to monitor budget utilization, resource performance, and delivery health.
• Ensured compliance with MENA IT governance, data privacy, and security standards.
• Provided executive-level presentations summarizing project achievements, ROI, and roadmap recommendations.
UAT, Go-Live & Post-Implementation
◦ Defined and managed User Acceptance Testing (UAT) strategy, test plans, and execution timelines.
◦ Collaborated with business users to validate functionality, data accuracy, and system readiness before go-live.
◦ Ensured defect tracking and resolution using tools like Azure DevOps and Jira.
◦ Led go-live planning, including cutover activities, communication plans, and rollback contingencies.
◦ Coordinated hypercare and post-go-live support, ensuring smooth transition to operations teams.
◦ Collected and analyzed user feedback, driving iterative improvements and performance optimization.
◦ Maintained detailed project closure reports and lessons learned documentation for continuous improvement.

Requirements Gathering, Documentation & Reporting.
• Contributed to customer requirements gathering workshops, gaining a thorough understanding of client needs.
• Collaborated with stakeholders to understand their functional needs and gather detailed business requirements.
• Drafted detailed technical specifications in line with Elixirs requirements specification standards.
• Documented project goals, objectives, delivery milestones, and success criteria for customer implementation
projects, including BRDs, functional release notes, and story writing.
• Worked closely with product managers to convert business requirements into detailed user, functional, and
system specifications.
• Proposed, designed and delivered tailored CRM solutions for Desjardins- Canadian Financial Services, Hyland,
and New South Wales Education Standards Authority (NESA), increasing operational efficiency and improving
client satisfaction by 25%.
• Participated in UAT testing to validate that any new functionality and processes meet business requirements.
Scrum Practices
• Used Agile methodologies to direct the development process, using elicitation tools to draft, evaluate, and
research business requirements.
• Provide insight on best practices for teams in the delivery of the projects, ensuring team actions are aligned with
project goals, boosting team productivity through effective sprint planning, retrospectives, and backlog
grooming.
• Collaborate with technical and business stakeholders to prioritize and deliver work and to improve the
workflow.
Project Management:
• Tracked and submitted progress reports in accordance with organizational guidelines, working closely with
Project Managers to highlight risks and mitigation plans.
Customer Interaction & Support
• Built strong client relationships as the primary liaison, ensuring smooth communication and successful
project outcomes.

• Streamlined data management processes, reducing manual errors and improving data accuracy.
• Optimized administrative workflows across multiple branches, increasing productivity by 35%.
• Conducted training sessions for 50+ staff members, enhancing their technical skills and operational efficiency.
• Provided expert IT support, ensuring uninterrupted technical operations and compliance with standards.
• Identified and implemented cost-effective solutions for software and hardware management, saving the
organization 15% in annual IT expenditures while maintaining system performance.