Service Delivery Manager Network
Baker Hughes
Total years of experience :20 years, 1 Months
-Leading network activities in MENATI Region
• Provide Level II support to data, wireless and voice networks for Abu Dhabi Government and private entities.
• Support technical projects across functions to ensure network architecture solutions are solid, well integrated and comply with network technology service offerings.
• Fault localization and their prompt rectification.
• Identify and follow best practices in performance tuning and optimization to identify and eliminate performance bottlenecks.
• Troubleshooting methodology and root-cause analysis to resolve problems that may have multiple system dependencies.
• Ensure maximum reliability through eliminating single points of failure.
• Hands on Cisco Call managers (CUCM), Cisco Wireless LAN Controllers (WLC), stand-alone access points (AP), Voice Gateways and Call Manager Express (CME-UC540).
• Extensive command on Cisco Layer 2 and Layer 3 switches (C2950, C3560, C4500, C6500) and Routers (C2800, C7200, C3845).
• CRM team Lead and DSL Provisioning Automation System (Tracer/NGTracer).
• Second Level Support to DSL, WiMax, Wireless and Fiber clients
• Meet 4 HR SLA for problem resolution for CRM.
• Ensure in time solution provisioning.
• Fault localization and their prompt rectification.
• Ensured Data Integrity at all data sources.
• Reporting to Manager Operations/ NOC Incharge for activity coordination and deployments
• Coordination with Vendors for in-time resolution of the issues.
• configuration and maintenance of core/Access devices including Juniper M-series routers, Juniper EX Switches, Cisco Routers/Switches, Foundry Switches, Alteon Switches, BRAS/RAS Servers, ATM DSLAMs, IP-DSLAM, ATM Switches, Concentrators/Aggregators.
• Perform scheduled and emergency network maintenance
• Provide network related customer support.
• Goods Hands on DSLAM Paradyne 8820, Paradyne 4200, Lucent, alcatel.
• Layer-2 Switches Configuration, Management and administration.
• Updating MRTG's (Clients and Network Boxes).
• Worked on Redback SMS 500 BRAS, UTSTAR, Juniper ERX 310, Juniper ERX 1440.
• Reporting to Manager Operations/ NOC Incharge for activity coordination and deployments
• Supervised a team of Corporate Support Engineers, Field Engineers and SITE Engineers.
• Installation, Configuration and Troubleshooting of ATM (Paradyne & Lucent) dslams
• Configuration of Paradyne / Paradyne Reach, Aztech 305EU, Aztech 600EU, Configuration of D-Link ADSL modems and routers and Troubleshooting.
• Configuration of SDSL and G.SHDSL Modem / Routers.
• Reporting to Manager Operations/ NOC Incharge for activity coordination and deployments.
• Looking after data circuits of different clients running wireless link with WOL.
• Conducts isolation and analysis for the problem raised/escalated by the clients and remote stations. Coordinates with all concerned groups as necessary for immediate trouble restoration.
• Managing customer’s domains hosted on windows and Linux servers running Apache and IIS as Web Servers with virtual hosting facility. Also looking after FTP servers running on these servers to facilitate end users upload facility.
• Configuration of security measures using Access Lists.
• Have worked as a Team Member of the Team who provided Data Solutions to Meezan Bank and Inter Bank.
• Configuration, Troubleshooting and Administration of CISCO Switches and Routers.
• Helping clients with Antiviruses (Norton, AVG, Kaspersky)
• Supervised a team of Corporate Support Engineers Configuration and troubleshooting of LINUX, and Windows Machines which includes Configuration of Squid, Send-mail Apache, Samba, FTP.
• Administration and Configuration of ATM switches (PSAX, MALC, ASC ) regarding DSL issues
• Provided and implemented Internet/ Data Solutions (Dialup, DSL) to Banks and Multinationals including Revenue Dept CDGL, MCB, Inter Bank, NIB, Gulistan Group and Kohinoor Group.
• Assisted on different proposals & solution as per the client’s requirement.
• supported and troubleshooted wired and wireless networks
• Reporting to Manager Operations/ NOC Incharge for activity coordination and deployments.
• Corporate clients DSL Provisioning and optimal LAN topology planning.
• Performing and Managing device configurations for DSL services; devices included are RADIUS, BRAS, ATM Switch, DSLAMs, DSL Modems (provision to deploy three flavors of DSL namely ReachDSL, ADSL, SHDSL).
• Network Monitoring using MRTG port specific management program and device specific web interface management.
• Implementing, establishing and maintaining legible, identifiable and traceable documentation procedure, using proprietary software based resource management tools.
• Worked as a lecturer in Punjab University College of Information technology from March 2004 to August 2004 for following subject:
• Introduction to Information Technology and operating System
• This course also includes teaching
• Windows 2000 Professional
• Windows 2000 Server
• Redhat Linux
Company: PUCIT, Lahore Position: Internship • PUCIT maintains the largest network in educational institutions in Pakistan (More than 550 computers). This network is running on Microsoft Windows 2000, Windows XP and Red Hat Linux. Till March this network is to be expanded to comprise of 650 plus computers including a whole lab of Sun Solaris for Sun Sparc and Intel architecture. • While working as an internee in Lab environment I have learned basic troubleshooting techniques of Linux based networks and windows based networks through practical implementations. Company: PUCIT, Lahore Position: Designing Hi-Tech Lab • Designed the network of Hi-Tech Lab comprising of 50 computers. It includes • Installation of Windows 2000 Server and Professional • Configurations &Troubleshooting