Rabih Alji

• Supervised the waitstaff team and ensured smooth daily operations on the floor.
• Assigned tables and sections, and ensured proper coverage during peak hours.
• Trained new waiters on service standards, menu knowledge, and customer service.
• Ensured high-quality service by monitoring order accuracy and service timing.
• Handled guest complaints and special requests professionally.
• Coordinated with kitchen and bar teams to maintain efficient workflow.
• Checked table setups, cleanliness, and overall dining area presentation.
• Assisted with taking VIP orders and serving during busy times when needed.

Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
Checking in on dining customers to enquire about food quality and service.
Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
Monitoring the restaurant’s cash flow and settling outstanding bills.

• Identified potential clients and generated new sales leads through calls, visits, and networking.
• Presented products/services to customers and explained features, benefits, and pricing.
• Built and maintained strong relationships with existing and new clients.
• Negotiated deals, closed sales, and achieved monthly/quarterly sales targets.
• Prepared quotations, sales orders, and followed up on pending deals.
• Provided after-sales support and ensured customer satisfaction.
• Conducted market research to monitor competitors, trends, and customer needs.
• Updated CRM systems and maintained accurate sales records and reports.
• Coordinated with logistics, finance, and other teams to ensure smooth delivery and payment processes.

• Greeted guests warmly and handled check-in & check-out procedures efficiently.
• Managed reservations, room assignments, and guest inquiries via phone, email, and in person.
• Provided accurate information about hotel services, facilities, and local attractions.
• Handled guest complaints professionally and ensured timely resolution.
• Processed payments, deposits, and billing using hotel management systems (PMS).
• Coordinated with housekeeping, maintenance, and other departments for smooth operations.
• Maintained organized records, guest files, and daily reports.
• Ensured lobby cleanliness, professional appearance, and welcoming atmosphere.
• Managed incoming calls, messages, and administrative tasks such as filing and documentation.
• Followed hotel policies, safety protocols, and service standards.

• Supervised daily floor operations to ensure smooth and efficient service.
• Monitored staff performance and provided guidance, support, and on-the-spot training.
• Ensured excellent customer service by handling complaints and resolving issues promptly.
• Coordinated with kitchen, bar, and management teams to keep workflow organized.
• Checked cleanliness, table setup, and overall presentation of the dining area.
• Assigned sections and tasks to waiters and ensured proper staff coverage.
• Oversaw order accuracy and service timing during busy hours.
• Ensured compliance with hygiene, safety, and company standards.

• Supervised a section of the dining area and ensured smooth and efficient service.
• Welcomed guests, took orders especially VIP & special requests—and ensured accuracy.
• Monitored waitstaff performance and provided guidance when needed.
• Checked table setup, cleanliness, and presentation before service.
• Ensured timely delivery of food and beverages by coordinating with the kitchen and bar.
• Assisted waiters during rush hours and handled guest concerns professionally.
• Ensured high service standards and consistency across the floor.
• Reported daily issues, customer feedback, and operational needs to the supervisor/manager.

• Welcomed guests and presented menus professionally.
• Took accurate food & beverage orders and entered them into the POS system.
• Served meals and drinks promptly and ensured guest satisfaction.
• Checked on guests regularly and handled concerns politely.
• Coordinated with kitchen and bar staff for smooth service.