Division Manager
Deliopolis
Total years of experience :19 years, 7 Months
•Responsible for day to day business (Sales, Operations, Logistics, finance and purchasing departments).
•P&L Owner of the division.
•Looking into profit margins and taking prompt actions in solving related challenges
•Preparing and developing annual financial budget and volume forecast
•Build and develop strong partnerships with the Hotels within the AFH and across Qatar market.
•Evaluate and identify the needs of retailers in terms of FMCG products to fulfill their needs via Deliopolis.
•Maintaining and expanding customer base.
•Own and take full responsibility for client’s issues by providing an end-to-end service for these clients.
•Identify and implement solutions to resolve any issues that may result in a dissatisfied client.
•Ensure own compliance with Quality procedures.
•Make suggestions for improvements to enhance the customer’s experience.
•Responsible for day to day business (Sales, Operations, Logistics, finance and purchasing departments).
•P&L Owner of the division.
•Looking into profit margins and taking prompt actions in solving related challenges
•Preparing and developing annual financial budget and volume forecast
•Build and develop strong partnerships with the Hotels within the AFH and across Qatar market.
•Evaluate and identify the needs of retailers in terms of FMCG products to fulfill their needs via Deliopolis.
•Maintaining and expanding customer base.
•Own and take full responsibility for client’s issues by providing an end-to-end service for these clients.
•Identify and implement solutions to resolve any issues that may result in a dissatisfied client.
•Ensure own compliance with Quality procedures.
•Make suggestions for improvements to enhance the customer’s experience
Reporting to Retail Sales Manager
•Account manager for Carrefour, LuLu, Monoprix and Spar handling team of four sales executives and fourteen merchandisers
•Meet and/or exceed monthly, quarterly, and yearly team sales targets per group
•Preparing and executing monthly promotion plans
•Preparing monthly reports about market shares versus the competitors
•Handle customer issues, resolution and communicate escalated issues to retail manager
•Agreement Negotiations
•Vendor Management
Reporting to the chief executive officer and responsible for:
•Establishing sales objectives by forecasting, developing annual sales quotas for all sales units and projecting expected sales volume and profit for existing and new products.
•Leading all supporting functions ( operations, logistics, HR, finance)
•Taking responsibility for profit, revenue, cash and quality targets.
•generating business performance reports on monthly and quarterly basis
•Establishing and adjusting selling prices by monitoring costs, competition, and supply and demand
•Recruiting and managing staff, including performance monitoring and training
•Contributing to team effort by accomplishing related results as needed
Reporting to the regional sales director and responsible for:
•Achieve growth and hit the targets by managing the team successfully
•Set individual sales targets with sales team
•Delegate responsibility for customer accounts to sales personnel
•Negotiate and close agreements with large customers
•Monitor and analyze performance metrics and suggest improvement
• Identify new potential clients and new market opportunities
•Build and promote strong customer relationships by partnering with them and understand their needs
•Develop promotional ideas and material
•Meet and/or exceed monthly, quarterly, and yearly team sales targets
•Coordinating and supervising the day-to-day sales efforts of the team.
•Manage responsibility for each member of the team to exceed goals in all sales targets
•Maintaining staff attendance and punctuality reports.
•Assisting Account Executives in the preparation of proposals and presentations.
•Conduct weekly sales meetings
•Handle customer issues, resolution and communicate escalated issues to the channel manager
Reporting to the channel manager and responsible for:
•Meet and/or exceed monthly sales target for Al Meera group
•Managing stocks availability and orders for the outlets
•Listing New items
•Contract Negotiations
•Mail correspondence with the customers
•Providing information required by management for various sales reports
•Managing a team of six Merchandisers.
Achievements:
•15 % and 13 % sales growth in 2013 and 2014 consecutively
Key Account Executive
Reporting to the channel manager and responsible for:
Managing Stock availability and ordering in 3 key account retailers (Carrefour, LuLu, Spinneys)
Tracking sales and expenditures by customer.
Monitoring SKUs’ visibility
Mail correspondence between with the customers
Providing information required by management for various sales reports
Listing new items
Contracting Negotiations
Managing a team of twelve Merchandisers
Achievements:
Breaking the sales records of the total portfolio for two times in the first four months
•Managing Stock availability and ordering in 3 key account retailers (Carrefour, Spinneys, Giant Stores)
•Tracking sales and expenditures by customer.
•Monitoring SKUs’ visibility
•Mail correspondence between supplier and customer
• Providing information required by management for various sales reports
•Listing new items
•Contracting Negotiations
•Managing a team of seven Merchandisers
Achievements:
• Carrefour sales increased by 11% on 2010 compared with 2009
and by 17% on 2011 compared with 2010
•Giant Stores sales increased by 10 % on 2011 compared with 2010
•Customer satisfaction: achieved ZERO unsolved customer complain over three years
•Managing a team of 15 merchandisers
•Using a range of tools and techniques to motivate the Merchandising staff
•Performing market studies
•Collecting orders from 50 retailers based in Doha
•Working on area achievements (volume and distribution)
Responsible for:
•Purchasing
•Cash control