Certified ITIL Service Delivery Manager
Injazat Data Systems
Total years of experience :31 years, 6 Months
ITIL Ser vice Delivery Manger for Dolphin Energy; Managing all IT Operations;
Formulate & Maintains an appropriate ITIL SLM structure for the organisation;
Negotiate, agree and maintain the SLA, OLA & UP;
Analyse and review service performance against the SLAs and OLAs;
Produce regular reports on service performance & achievements;
Organise and maintain the regular ITIL Service Level review process;
Liaise with other ITSM and IT processes;
Initiate any action necessary to improve or maintain the level of services and improve the relationship with the Client & vendors;
Incharge of all the IT activities of the company. (Networking, Database administration, ERP/Application development ...)