Operations Manager
Ali Bin Ali Group
مجموع سنوات الخبرة :11 years, 8 أشهر
Ali Bin Ali Group: Dec 2012 - Current
Operations Manager:
• Running operations of multimillion-dollar restaurants.
• Developing a newly established division, by opening 5 new units in 1 year.
• Managing a big team of multi-cultural employees and managers, in a busy work environment.
• Negotiating contracts, ensuring that they balance value and risk
• Liaising with the Head Chefs to discuss and develop the menus
• Establishing and implementing departmental policies, goals, objectives, and procedures.
• Creating, managing and analyzing performance data and other information.
• Ensuring all systems, procedures and programs are communicated with store management.
• Training, coaching and leading restaurant managers to run smooth operations.
• P&L full accountability
Wendy's/Arby's Group Inc. Jan. 2007 - July 2011
General manager: Arby's Restaurant, Orlando, FL.
• Opened 3 units and directed all aspects of restaurants operations including: • Restaurant Marketing/Sales Development
• Presenting/Selling Marketing Ideas for Store Development to Management
• Budgeting & Cost Control
• Vendor Contract Negotiation
• Coordinating all Licensures & Regulatory Matters
• Personnel Development
• Interviewing & Hiring Personnel, Scheduling
• Developed Restaurant Policies & Procedures
• Waste & Theft Prevention; Cash Control
• Improving all controllable costs
• Maximizing financial performance. Also responsible for effectively developing, managing and leading the team to provide excellent service.
• Ensuring the highest standards of food and beverage service.
• Keeping control of food and labor costs.
• Ensuring Health & Safety, hygiene procedures & standards are maintained.
• Responsible for recruiting, training & developing restaurant staff.
• Dealing with and resolving customer complaints.
• Maximizing all business opportunities to drive sales.
• Designing the daily and weekly goals
• Purchasing stock, supplies and negotiating best prices with trade suppliers
• Creating a great atmosphere.
• Monitoring sales and then writing informative reports.
Yum Brand (Long John Silver/Taco Bell) October 2004 - October 2006.
Manager, Taco Bell Restaurant, Orlando, FL
• Opened 2 concept units, Taco Bell/Long-John Silver combined
• Trained, developed and monitored all employees to ensure customer focus and operational efficiency including appraisals.
• Ensure effective communication of information on all levels
• Ensured effective management of Restaurant Operations to maximize customer service and compliance
• Ensured proper hygiene and sanitation procedures are followed.
• Developed both restaurants budgets and monitor performance.
• Monitored and ensured that standards are always maintained.
Stavros Italian-Greek restaurant: 2001-2004
Manager/ Supervisor:
• Utilized my educational experience and organizational resources to assist the private owner in managing, planning and achieving his sales goals and exceeding it.
• Developed and trained a new crew as a team to reach our daily, weekly and yearly profits.
• Proactively drove sales and protected company profits.
• Managed day-to-day restaurant activities
• Developed strong marketing, communication, and networking skills.
Webster University: USA Florida. Jul 2008 - Nov 2010 Master in Business Administration: GPA 3.56, MBA.
Lebanese American University: Bachelors in Business with an Emphasis in Hospitality, Beirut, Lebanon