Floor manager
Zaatar w Zeit
Total years of experience :19 years, 9 Months
• Analyze restaurant’s sales levels and profitability and create and implement strategic plans to achieve sales goals
• Organize marketing activities such as discount themes and promotional events on and off site
• Assist head chefs in planning and coordinating restaurant menus keeping trend and competition information in mind
• Interview, hire and train new employees to work in different positions at the restaurant
• Make-certain that all staff members comply to the safe food handling procedures
• Formulate work schedules on a weekly or monthly basis and outline each staff member’s work duties
• Supervise food preparation and cooking activities to ensure compliance with health and hygiene principals of the restaurant
• Engage customers is positive dialogue to ensure return business and take and resolve any complaints from them
• Assist restaurant managements in developing and implementing core business and marketing plans
• Develop and implement marketing strategies to maximize restaurant revenues
• Perform restaurant opening and closing activities and organize management of repair and maintenance issues
• Monitor budgets and employee payroll services and perform bank deposits after ensuring consistency of financial transactions
• Keep track of inventory and order supplies as needed
• Make-certain that all fire, safety and health regulations regarding food preparation and serving is adhered to on a constant basis
• Monitor from end presentation and ensure that restaurant service and quality standards are constantly met
DUTIES AND RESPONSIBILITIES:
The Project Officer/Coordinator supports the achievement of the strategic objectives related:
Education for vulnerable children affected by the Syrian crisis in Lebanon
Planning and management:
• Support review of existing data to inform project planning and implementation in the 7 project focus schools;
• Facilitate project operational plans development processes including report documents; Project Work plans and Budgets through provision of tools and guidance notes.
• Revises the Regional Project Document and Budget to be in line with national project documents;
• Manages the planning, conduct and reporting of regional review and planning meetings, and ad hoc meetings;
• Oversees Technical Officers' timely submission of periodical work plans, reports and ensures timely guidance and release of funds to beneficiary schools and suppliers.
• Monitors effective utilization of funds and adherence to policies and procedures both at the country and regional level in collaboration with Technical officers and staff.
Monitoring and Evaluation:
• Support development and finalization of the “Education for vulnerable children affected by the Syrian crisis in Lebanon” Project M&E framework and indicators;
• Coordinate the establishment of the project coordination mechanisms;
• Oversee and guide conduct of project assessments and operations research to guide project planning and implementation;
• Produce weekly and monthly reports, including the aggregate of the technical officers ones
• Conduct project baseline, mid-term review and final evaluations;
• Organize field monitoring visits and formal or informal advisory committee meetings on a regular bases and as needed;
• Track activity implementation and advise on aspects for immediate attention the Program Manager;
• Review and solicit input from within and outside UNHCR for the M&E reports and documents;
• Support the documentation and dissemination of best practices and lessons learned.
Facilitate Provision of Technical Support to Project countries:
• Provide high level policy and Project technical support to 7-schools in order to ensure harmonized results with the goal of improving health, educational, protection and security of the scholars and their families.
• Develop a project technical assistance plan in collaboration with 7-schools' management and other relevant staff and facilitate provision of technical support through available modalities.
• Document provision of technical assistance and lessons learned;
•Oversee and/or develop tools and frameworks to guide Project implementation activities.
Support Program Manager implementation strategy:
• Initiate and maintain regular contact with partners, beneficiary communities and 7-schools' management involved;
• Support mobilization of additional resources for the different phases of the project activity;
• Ensure cohesive and effective Project staff and organize participatory project staff meetings, update meetings, and report on them at regional planning meetings.
Donor Relations and Reporting:
• Contribute to ensure regular updating of donors and periodically inform them in regional planning meetings and support them during field monitoring missions.
• Ensure adequate documentation of the process and outcomes of projects
• Work with Data Officer and project staff to develop public relations documents and events including media events at strategic times.
• Prepare necessary reports for submission to relevant donors including Terre des Hommes Headquarters
• Ensure all partners are acknowledged in all Project outputs and reports.
Tawlet Ammeq Restaurant (An organic restaurant in Bekaa vally): Restaurant Operational Manager responsible of:
1- Ammiq Development With project owners, responsible to develop the project of Tawlet Ammiq in all its components and activities
2- Kitchen operations and management: • Responsible of kitchen operation as of: menu preparation, kitchen
operations and organization, cost control, menu development, cooks (the
local ladies) management, buffet freshness and look
• Responsible of the Chef and the ladies cooks who report directly to me
• Responsible of developing the mouneh production in the kitchen
3- Private events: • Responsible of organizing, managing and executing all private events that
will take place in Tawlet Ammiq including: conferences, dinners,
weddings, private lunches, cooking classes, wine appreciation classes,
etc.
4- Salle management: • Responsible of the restaurant and cafeteria maintenance
• Responsible of: ensuring customer satisfaction, service management and waiter organization
• Waiters report to me
5- Quality control: • Ensure compliance with quality and safety rules and regulations in coordination with quality assurance manager
6- HR: • HR administration: Responsible for follow up on team
presence/absence/vacations/etc. compliance with health and safety
• Recruiting team when needed
7- Finance: • Responsible of sending daily reports
• Prepares budget sheets for private events
• Sends monthly event report
• Responsible of purchase, warehousing and stocks
• Responsible of Cost control
• As needed, sends P&L and other management reports.
(Aug 2009-till May 2011) F&B supervisor responsible of: • Parties and weddings
• Sales
• Organization
• Management
• Food and Beverage
• ( Jan 2008-May 2009: Sales Department (Assistant manager)
• Jan 2005-Dec 2007: Marketing and Sales Department (Sales assistant)
• March 2004-Dec 2004: F&B Department (Table server)
Degrees: Graduated Summer I (July 2011): Lebanese American University -L.A.U": B.S in Hospitality and Tourism Management.