Rachael Fernandes PHRi

• Administer performance management processes, including goal-setting, performance reviews, and development plans.
• Collaborate with managers to create performance improvement plans and track progress.
• Generate reports and presentations to communicate key talent insights and trends.
• Conduct exit interviews and off boarding procedures to gather feedback for continuous improvement.
• Create communications related to talent management programs and initiatives.
• Contribute to the development of materials promoting career development opportunities and company culture.
• Assist in various talent-related tasks, including record maintenance, HR system updates, and document preparation.
• Support succession planning, organizational movements, and career planning.
• Lead and manage employee investigations in response to concerns or complaints, ensuring confidentiality and impartiality.
• Collaborate with Legal and HR teams to ensure compliance with relevant regulations.
• Organize engagement events to promote a positive work culture, collaboration, and team building.

• Contribute to the creation and operational implementation of the
P&C action plan.
• Active support in the implementation of Talent Mapping and
Succession processes.
• Managing Performance Appraisal processes for the Service Office.
• Conducting all onboarding, joining formalities and HR induction for
new joiners.
• Active support in recruitment for expansion plans (Khiran and K2).
• Project lead for IConduct store assessments (Kuwait, Jordan, and
Morocco).
• Develop and maintain HRMS systems (leading MenaHR & MenaME
projects).
• Manage administration and records of all the co-workers from hiring
to separation.
• Plan and implement yearly people activities (Women’s Day, breast
cancer awareness, etc.)
• Provide support and advice to co-workers and managers with regards
to co-worker relations that are in line with the labor relations
principles, local policies, procedures, and laws.
•Act as a cultural role model in ways that demonstrate the IKEA values.

Key responsibilities:
▪ Managing and running Mobilization, On-boarding and Off-boarding processes for SSH (Kuwait, Dubai, Bahrain, Qatar, and Oman).
▪ Conduct Induction training for new joiners.
▪ Ensure new joiner Probation Review is completed and signed off before due date.
▪ Produce and generate HR reports and data for senior management and Internal Auditors.
▪ Support HRBP with pay reviews and promotions followed by the Performance Management Process.
▪ Implement, monitor and control Change Management across the business (salary, titles and line management).
▪ Fully deputise for Senior HRBP and Travel management.
▪ Occasionally required to overlook Kuwait HR team.
▪ Liaising with the payroll team, Finance and Senior HRBP for the departing employees End of Service procedures.
▪ Timely close out of CRM requests/tickets within the agreed business SLA’s.
▪ Ensure SSH policies and processes are correctly adhered to, recognize risks and reporting of any non-compliance issues - in an effort to optimize, cultivate and drive one SSH culture.
Key achievements:
▪ Development and streamlining of Mobilization and On-boarding process at SSH.
i. Implementation of mobilization work flow and eradication of existing failings in the process.
ii. Liaising with regional HR representatives to ensure smooth flow of mobilization, repatriation and transfer of employees across all regions.
▪ Active support with data cleanse following the launch and migration to new HRIS system.
▪ Development and implementation of new joiner Probationary Process across SSH.

Key responsibilities:
Development of the Human Resources Department -
Administer programs, procedures, and guidelines to help align the workforce with the strategic
goals of the company. Assist in maintaining reports that are necessary to carry out the functions of
the POD department.
Human Resources Information Systems (HRIS) -
Assist in updating company organization chart. Document Human Resources actions by
completing different forms.
▪ On-boarding process for overseas and local candidates (GCC countries)
▪ New joiner formalities - candidate document collection, email access and introductory email
▪ Employee engagement event planning and budget allocation (GCC countries)
▪ Active support in recruitment - sourcing from Bayt.com and LinkedIn followed by initial
telephonic interview and interview scheduling (GCC countries)
▪ Point of contact for all recruitment agencies and responsible for signing off deals and
contracts with the same
▪ Preparation and rolling out of holiday memos and internal communications
▪ Responsible for the probation appraisal process for all employees and maintaining master
tracker for the same
▪ Maintaining HR trackers - on boarding, recruitment and Company OD changes tracker
▪ Budget allocation and monthly employee event implementation for all GCC countries
▪ Maintaining the filing process for probations, MRF and Change of structure forms, intern
files, event invoices and relevant emails, gym contracts, and memos
▪ Gym subscription process for employees
▪ Support in other HR functions as per requirement

●Preparing weekly and monthly sales, purchase budget, shipment, stock control, and incentive reports/statistics.
●Formulating and implementation of departmental policies and procedures.
●Coordinate and follow-up the workings of various departments in the organization.
●Controlling operational budget and inventory. Utilizing financial data to improve profitability.
●Coordinating, negotiating and following up with clients, suppliers and contractors.
●Manage customer support. Planning and supporting sales and marketing activities.
●Maintaining records of brand profiles and presentations (current and targeted brands).
●Setting monthly targets to be achieved by stores in order to maximize sales and profitability.
●Organize recruitment and placement of staff. Establish work schedules and monitor staff performance.
●Daily interaction with supervisors, staff, visitors, managers and frequent interaction with Senior Managers and Directors.
●Expected to work without supervision whilst maintaining excellent communication with the manager and, when necessary, other departments.
●Performing other duties assigned.
●In charge of 26 stores (10 brands).
●Attending/participating at extracurricular company events.

 Updating employee probation files.
 Updating leave application files.
 Keeping track of inter-departmental incoming/outgoing letters and faxes.

 Coordinating with clients.
 Produce correspondence and documents.
 Maintaining presentations, records and spreadsheets.
 Preparing quotations and invoices.
 Preparation of inter-office communication.
 Managing/updating client database.
 Sorting and distributing/sending incoming/outgoing posts.

 Providing administrative support.
 Coordination and implementation of office procedures.
 Preparing email drafts and editing documents.
 Filing and data entry.
 Composing letters, memorandums, develop charts, graphs and diagrams.
 Liaising with colleagues and external contacts to book travel and accommodation.