Rachael Wanjiku

Prepared high-quality espresso-based beverages including lates, cappuccinos, americanos, and
specialty coffees.
Delivered exceptional customer service in a fast-paced café environment.
Led the front-of-house team to ensure smooth café operations during busy hours.
Maintained cleanliness and hygiene of coffee machines, workstations, and service areas.
Restocked coffee beans, milk, syrups, and café supplies.
Educated customers about coffee selections, brewing methods, and menu options.
Operated POS systems and prepared end-of-day sales reports.
Ensured all food safety and hygiene standards were consistently followed.

Prepared and served coffee and specialty beverages for restaurant and café guests.
Delivered excellent table and beverage service ensuring a memorable guest experience.
Trained new staff on coffee preparation, customer service, and hygiene standards.
Monitored customer satisfaction and resolved service issues quickly. Best Waitress of the Year (2021) for outstanding service.