Sr. Manager - Quality , Process Re-engineering and Internal Control
Al Masraf Bank
Total years of experience :19 years, 0 Months
• Lead Business Process Re-engineering projects of the bank to achieve operational excellence
• Provide superior customer experience across all customer touch points in the bank
• Ensure quality standards, establish market competitive End to End SLA for customer products and services and implement suitable tracking mechanism
• Responsible for the bank's strategic excellence program
• Manage Internal Control Unit ensuring control mechanisms are functioning in the ban to safeguard the bank from financial loss
• Analyze and develop standard operating procedures, detailing policies and operational control for Corporate and Retail segments covering all products and services
• Develop and monitor service level agreements
• Work closely with IT and change management teams for process re-engineering support for all banks projects, product launches and change implementation
• Business requirements analysis, solutions design and prototyping,
• Vendor Evaluation and Gap Analysis
• Change Request Management
• Project Co-ordination between Business and ITD
• Responsible for successful delivery of client projects
• Develop and maintain deep customer contacts as assigned.
• Proposal Writing in response to Request for Proposals for different projects
• Organize and Conduct Ultimus version 7 and version 8 trainings
• Managing Business Process Management Projects Hire, develop and manage 10-15 consultants and ensure projects are completed on time, within budget and with the highest consistent quality.
• Serve as escalation point for your team’s clients to ensure high quality deliverables, solutions and client management on projects.
• Managing and Familiarizing the team with the customer needs, requirements specifications, design targets, the development process, design standards, techniques and tools to complete the project on time, budget and scope with desired quality.
• Assure that the team addresses all relevant issues within the specifications and various standards and ensure deliverables are prepared to satisfy the project requirements and schedule
• Create and Maintain the project plan and providing status reporting of team activities against the agreed plan
• Responsible for successful delivery of client projects
• Develop and maintain deep customer contacts as assigned.
• Proposal Writing in response to Request for Proposals for different projects
• Organize and Conduct Ultimus version 7 and version 8 trainings
• Managing Business Process Management Projects Hire, develop and manage 10-15 consultants and ensure projects are completed on time, within budget and with the highest consistent quality.
• Serve as escalation point for your team’s clients to ensure high quality deliverables, solutions and client management on projects.
• Managing and Familiarizing the team with the customer needs, requirements specifications, design targets, the development process, design standards, techniques and tools to complete the project on time, budget and scope with desired quality.
• Assure that the team addresses all relevant issues within the specifications and various standards and ensure deliverables are prepared to satisfy the project requirements and schedule
• Create and Maintain the project plan and providing status reporting of team activities against the agreed plan
• Providing Business Process analysis and consultancy and support for issues (Environmental, Development and Configuration) to clients
• Requirements Gathering and creating Business Requirement and the functional requirements specification documents
• Creating Demos, POC’s and Pre-sales business processes for Ultimus clients.
• Planning, Design and Development of Ultimus based solutions in Ultimus version 8 and 7.1 for customers around the Globe
• Ultimus 7 and 8 installation, configuration, customization
• Designing & Building custom web based Workflows for Ultimus version 7.1 and 8 using Enterprise Integration Kit
• Deliver technical training for Ultimus 7.1 and Version 8.
• Migrating Ultimus Internal Processes from Version 7 to Version 8.
• Develop Interfaces to Integrate Visio, Share Point and Crystal Reports with Ultimus
courses: Intermediate in Engineering