Rachelle Ejes

Greet patients professionally and provide excellent customer service at the reception
desk
Manage patient appointments and physiotherapy bookings using the clinic scheduling
system
Answer phone calls and email inquiries regarding services, schedules, and availability
Register new patients and update existing patient records accurately
Coordinate with physiotherapists regarding treatment schedules and patient flow
Handle billing, invoicing, and payment collection (cash, card, insurance where
applicable)
Generate receipts and maintain accurate daily cash and transaction records
Verify insurance details and assist with approvals when required
Maintain patient confidentiality in compliance with clinic policies
Assist in resolving patient concerns and scheduling conflicts efficiently
Ensure reception area is organized, clean, and welcoming

Assisting Healthcare Professionals in Patient Care Tasks
• Managing and Updating Medical Records Accurately
• Performing Basic Medical Procedures Under Supervision
• Ensuring Compliance with Safety and Infection Control Protocols
• Collaborating with the Healthcare Team to Ensure Smooth Operations and
Patient Satisfaction

Provide Feedback and Encouragement
• Maintain a Positive and Supportive Learning Environment
• Help Track Student Progress and Attendance
• Communicate with Parents Regarding Student Progress