Sr. Customer Service Executive / Admin Executive / Technical Support Engineer
Pacific Controls
Total years of experience :19 years, 11 Months
Pacific Controls, Jebel Ali, U.A.E.
April 13, 2011 - Present
Assists in the day to day operation of other departments within the organization. (eg: panel
configuration, alarm monitoring, payment collection )
• Knowledgeable and experienced in the configuration, programming, testing and support of the
Direct Alarm System of both commercial and Homes
• Prepares daily, and monthly report to ensure deliverables are met and expectations are exceeded
• Coordinate with site in-charge team to report critical alarms received and troubleshoots
• Responsible for the testing and commissioning of new products/services relevant to the 24x7
National Life Safety System - Dubai Civil Defence
• Makes adjustments, handles queries and resolves problems within company guidelines and policy
• Works with a minimum of supervision on collection of overdue accounts
• Maintains accurate and up to date customer details and account records
• Ensure all customers queries are attended via email and phone
Monitors different console of chillers and devices to ensure client optimizes energy consumption
and adheres in reducing carbon footprint
• Alarm Management, Alarm Monitoring and Analysis, Alarm Troubleshooting, Alarm Reporting /
Escalation. Monitor alarm in real time base, and ensure the safety and customer satisfaction 24/7.
• Prepares daily report of different clients, keeping track of the critical alarms
Bank of the Philippine Islands, Manila, Philippines
August 22, 2005 - September 10, 2010
Senior Phone banking Specialist
• Assists Team Leaders in handling team specifically during absence of a Team Leader
• Escalation and follow-up of cases requiring further action.
• Handled the responsibilities of knowing all bank products and services to meet customer
satisfaction
• Handled the tasks of conducting (insurance-related) training sessions for junior phonebankers
• Solved customer queries, complaints and concerns in an efficient way
• Cross-selling of Unibank Products such as deposit accounts, credit cards and loans to individual
clients
• Coordinated with different bank units to ensure timely process of client's complaints or requests
• Achieved and exceeded set call quota
• Responsible for other duties as assigned
DOCUSCAN, Manila, Philippines
September 2003 - February 2005
Quality Assurance
• Assessed the accuracy, completeness of encoded data
Data Encoder
• Maintained control of input documents by properly following batch control procedures.
• Efficiently and accurately recorded real estate data.
• Informing team leader about unusual situations affecting productivity, accuracy and efficiency of data flow