Account Adviser
British Telecom
مجموع سنوات الخبرة :2 years, 1 أشهر
FirstSource (British Telecom) - Account Adviser
June 2013- Aug 28, 2013
• Answers phone queries and responds to every customer's request.
• Provides customers with product and service information.
• Identifies and resolves customer issues using the computer system.
• Check and resolves billing issues.
• Tracks misapplied payments.
• Recognizes, documents and alerts the supervisor of trends in customer calls.
• Upsells products and services.
• Places customer orders in computer system.
(Vivere at the Richville Regency Suites Hotel - Five Star Deluxe Hotel)
September 2011 to February 2013
Vivere Hotel - Executive Assistant to the General Manager/Sales Executive
• Identifies new market and business opportunities.
• Represents the organization at trade exhibitions, events and demonstrations.
• Meets with various people to identify their requests.
• Attends phone calls from clients and also responds to the e-mails without fail.
• Upsells products and services.
• Produces written quotations and confirmation.
• Ensures client satisfaction with the hotel services and resolve any issues to ensure repeat business.
• Assists the General Manager in all possible work like in meetings, preparing documents and presentation.
• Manages and maintains executive schedules.
• Greets visitors and determine whether they should be given access to a specific individual.
• Prepares daily reports and presentations.
Vivere Hotel - Telephone Exchange Operator (Front Office Department)
• Answers incoming calls.
• Screens every call properly.
• Directs call to guest rooms, staff, or departments through the PABX system.
• Assists guests in placing outgoing local and international calls.
• Provides the guests the information about facilities in the hotel and the surrounding area.
• Receives and takes messages and deliver it to the right guest.
• Receives calls from clients and transfers their calls to the concerned officers in the hotel. In their absence, note down the messages and forward it to them as soon as they become available.
• Logs all wake-up call requests and performs wake-up call services.
• Checks all trunk lines and performs other tests to ensure the telephone system is properly functioning.
• Performs proper action for emergency call or alarm.
• Follows telephone etiquette at all times.
Vivere Hotel - Hotel Nurse
• Works with the physician and co-nurses in maintenance of optimum healthcare of the hotel's guests and employees.
• Assessment and treatment of work-related injuries.
• Examines details assimilated for identifying medical needs of patients.
• Administers first aid treatments and provides medications for employees and guests as needed.
• Responsible for the treatment of the injuries and illnesses.
• Develops and administrates the first aid treatment and wellness programs.
• Administers immunizations while adhering to universal precautions.
• Arranges appointments of patients with doctors or other medical related teams.
• Accompanies employees and guests to medical appointments.
• Orients new hire employees on safety, health, and environmental issues.
• Participates in staff training and departmental improvement activities.
• Conducts annual medical examination of all employees.
• Plans and implements monthly and weekly work schedules.
• Multitasks with no compromise on work quality.
Christ the King General Hospital (Volunteer Nurse / Receptionist)
May 2011 to August 2011
• Ensured the provision of quality medical care to patients requiring treatment in accordance with physician orders, hospital policy, and standard nursing practice.
• Managed assessments, nursing diagnoses and formulation of the written plan of care.
• Provided acute care for post-operative patients recovering from anesthesia, encompassing ambulatory surgical procedures, invasive and extensive surgeries.
• Administered medications via the oral, intra-muscular, subcutaneous, intradermal, topical, rectal, respiratory, and intravenous routes.
• Notified significant changes in patient's condition and potential implications, took remedial action as appropriate.
• Maintained daily worksheet, current forms, and proper tab filing in medical charts.
• Provided information and support to patients and family members regarding health maintenance and illness prevention; disease process; pre and post operative care; possible adverse reactions to medications and discharge planning.
• Performed receptionist duties and maintained the physical environment of the area.
Philippine Red Cross - July 23, 2012 • "Nursing Updates: Challenging Ideas in Psychiatric Nursing" University of Perpetual Help System DALTA • Speak International Forum • Speech Communication and Personality Development I hereby certify that the information written above is true and correct and I authorize your institution to verify its validity that is necessary for the purpose of considering my application for employment. Rachel Therese C. Ruiz Applicant
2006-2010 University of Perpetual Help System Dalta • Bachelor of Science in Nursing
2002-2005 Merry Treasure School • Active officer, English Club • 1-year Merit card awardee Seminars Attended: • "Business Communication Seminar"