Technical Support Representative Level 2
Teletech
Total years of experience :2 years, 6 Months
Duties & Responsibilities:
- Accept calls and provide the best and immediate solution regarding the customer’s internet connection problem.
- Provide the best information for the customer’s inquiry about products and service that Verizon have.
- Take in calls regarding technical assistance, customer service and escalation calls like complaints, refunds and product replacement.
- Guide customers on how to troubleshoot their Wi-Fi, wireless and internet connection, network drivers, and modem issue.
- Educate customers on how to know if the problem is software or hardware issue.
- Escalate problems to Maintenance Control Office and arrange dispatch order for the customers.
Duties & Responsibilities:
- Accept calls and provide the best and immediate solution regarding the customer’s computer.
- Provide the best information for the customer’s inquiry about the product.
- Take in calls regarding technical assistance, customer service and escalation calls like complaints, refunds and product replacement.
- Guide customers on how to troubleshoot their Wi-Fi connection, laptop drivers, and operating system problems.
- Educate customers on how to know if the problem is software or hardware issue.
- Process depot repair order for the customer’s laptop.
• Cebu Pacific Air 18 May 2010 - 14 September 2010
On-the-job-trainee
Roles & Responsibilities:
➢ Performed different troubleshooting on a commercial aircraft like the Airbus A-310, A-320 and the A-330.
➢ Performed wheel assembly and brake assembly troubleshooting.
➢ Performed change oil.
➢ Performed A-Check and D-Check on the Airbus A-310, A-320 and A-330 aircrafts.
➢ Helped senior level mechanics during arrival and departure of the aircraft.
• Education: Diploma in Aircraft Maintenance and Technology Year 2008 - 2010 Philippine State College of Aeronautics Fernando Airbase, Lipa City, Batangas
Bachelor of Science in Hotel and Restaurant Management Year 2005 - 2007 De La Salle, Lipa City, Batangas