Intern Guest Relation Officer
St. Regis
Total years of experience :7 years, 0 Months
Prepares and monitors reports, feedbacks, comments, answering emails and reservations both in person, telephone booking as well.Meets and greets arriving guests and bids them farewell as they leave. Reviews the arrival list daily and assists in preparing and distributing welcome amenities .Attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, allow guests to speak first and then provide solutions to their issues or concerns. Log's the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.Maintains proper decorum at all times. Responds quickly to calls.Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
Assist the third party Chinese Inspector in garments inspections.
Update and monitor status of every inspection and communicates it with the production and quality assurance team.
Prepare daily and monthly analysis report for all inspections.
Monitor quality issues in the production area.
Teach English with Koreans trough online method. Assessing and evaluating student’s learning capability
Deliver legendary customer service to all customers by acting with “customer comes first” attitude.
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation for all products.
Assists with new partner training by positively reinforcing successful performance and giving respect and encouraging coaching as needed.
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security.
Ensure and maintain clean and comfortable admin/ office and store environment.
Anticipates customer and store needs by constantly evaluating environment and customer cues. Communicate information to manager so that the team can respond necessary to create “Third Place” environment during each shift.
Checks and ensures availability of merchandising forms/flyers at the retail area. Prepare all the forms to be used in the entirety of the shift. Welcome/acknowledges all walk in customers and assist/lead them to the proper area (e.g. direct to cashier for payment, to CCS for after sales and to BCM/BCO for special handling and VIPs).
Conducts promotional activities such as sales presentation and field selling at the designated areas based on the schedule set by the BCM/BCO and with the potential target client. Assist customers inquiring about promos, plans, requirements, and prepaid products. Up sell other products/promos even the customer does not inquire about it. Pre-screen the application form and requirements submitted by the applicant and forwarded to BCM/BCO for verification and advice. Records the received application in Monitoring Logbook and submits to AO for processing. Check status of application that has endorsed to AO and provide feedback to customer. Conduct call out to applicants to inform about the status of application. Assist on postpaid releases and discuss postpaid handset demo.
Supervising and monitoring the check-out areas as well as the selling and warehouse department. At the selling area as a head it is a responsibility to monitor the products being displayed by the merchandisers. Proper maintenance of cleanliness and the gondolas are properly refilled. Checking product availability and avoiding bad stocks .At the check -out department it involves of supervising and assisting the cashiers and other sub-ordinate with regards to customer service and technical functions, such as voiding, giving discount, canceling transactions etc. At the warehouse department proper monitoring, receiving, and issuing of products and supplies is being implemented.
:
Facilitating student’s learning capabilities
Recordkeeping
Chief Instructor’s Assistant
Monitoring and updating inventory
Formulation of study program
Got 1.0 in Management the highest and perfect grade Has joined and got an award in essay writing and story telling competition