راديكا شارما

PROJECTS WITH GMIS

GMIS 2019, Yekaterinburg, Russia Project Manager - 2018-Present, Dubai, UAE

A joint initiative by the United Arab Emirates Government and the United Nations Industrial Development Organization (UNIDO), the Global Manufacturing and Industrialization Summit (GMIS) was established in 2015 as a platform to build bridges between manufacturers, governments, NGOs, technologists and investors in harnessing the Fourth Industrial Revolution’s transformation of manufacturing to enable the regeneration of the global economy. • Ensured the timely delivery of all aspects of a project on a global scale • Liaised with over 10 function leads across the globe to get updates and to help mitigate/escalate risks wherever required • Maintained proper project control and documentation on the progress of the project • Monitored deliverables of the project the on behalf of the Head of the Organising Committee • Assisted in Research and Design of new initiatives strategy, at government level, through a collaborative approach between several stakeholders (industry players, innovation hubs, governments, regulators, UN agencies) • Managed third-party vendors on the ground in Yekaterinburg, Russia to ensure seamless logistics and operational activities for over 3800 delegates who attended the summit

Mohammed bin Rashid Initiative for Global Prosperity, Non-Profit Organization Project Manager - 2018-Present, Dubai, UAE

The Mohammed bin Rashid Initiative for Global Prosperity is a UAE initiative promoting a collaborative competition for entrepreneurs encouraging them to solve real-world problems, identified by our UN Agencies partners. • Conducted benchmark research and analysis on 3 award programs across the globe • Developed a 10-month timeline and strategy for the implementation of the MBR Challenges and the MBR Award. Developed project plans to monitor progress at all phases of the project • Managed the submissions of 1200 solutions submitted from 83 countries • Co-organized the 2-day pitch event in the UAE with 16 finalists and over 40 judges (April 2019) • Helped liaise with our project implementation partners for different phases of the project

Working Group, Lloyd’s Register Foundation Project Manager - 2018-Present, Dubai UAE

Lloyd’s Register Foundation is an independent global charity aimed at promoting the protection to human life. This working group is themed around “Safety challenges of the fourth industrial revolution”. This working group aims to bring together subject matter experts from all stages of the supply chain within the manufacturing industry to identify and understand various perspectives towards safety and security in the manufacturing industry. The project has been split into 3 phases, 1. Scoping Report 2. Working Group and 3. Pilot Phase • Conducted research and identified target audiences for the Working Group • Recruited 20 participants for the working group ranging from subject matter experts to CEO’s and lawyers • Managed the relationships with our suppliers; University of Cambridge and Tenshi (facilitator) • Developed and tracked KPI’s to monitor project performance and client deliverables • Organized the two-day inaugural workshop in Abu Dhabi (September 2019) with over 24 C-Suite level participants • Managing a budget of 250, 000 GBP

Overall internal project management for GMIS Project Manager - 2018-Present, Dubai, UAE

Was lead Project Manager on all internal projects. Worked closely with the Managing Director and Head of the Organising Committee to improve internal structures and operations • Developed and continuously evolved the Orgaisation structure with respect to new hires and internal movement • Developed a detailed Standard Operating Procedure manual for the organization to help with streamlining processes and minimizing turnaround time on tasks and projects • Developed, monitored, evaluated and revised functional KPI’s for the entire organisation

PRICE WATERHOUSECOOPERS Consultant, Consumer Industrial Products & Services (CIPS) -2016-2018, Dubai, UAE PricewaterhouseCoopers (PwC) is a multinational professional services network with headquarters in London, United Kingdom. PwC ranks as the second largest professional services firm in the world and is one of the Big Four auditors. PwC’s consumer markets practice provides support in areas such as disruption, the impacts of ecommerce, supply chain management, compliance and regulatory pressures, data analytics and changing customer demands.

CLIENTS AT PWC

Road & Transport Authority Project Manager - 2016-2017, Dubai, UAE RTA plans and provides the requirements of transport, roads and traffic in Dubai, and between Dubai and other Emirates of the UAE and neighboring countries, in order to provide an effective and integrated transport system to achieve Dubai's vision and serve its vital interests.

Partner Relationship Management Strategy & Framework This project was aimed at collaborating with all Drivers Licensing and Vehicle Testing centres that worked under RTA. The main objectives of this project were to strengthen relationships within the partners and to also improve the level of service provided to the end users. • Developed a 7-star framework to manage the relationship between RTA & it’s vendors • Lead the data collection and collation across more than 50 data points to work through the framework • Conducted workshops for all RTA vendors to educate them about the framework and the working of it • Manually calcuated the first 2 cycles of the implementation of the 7-star Framework to Awards stars to all RTA vendors • Managed a team of 5 developers who were building a Business Intelligence (BI) dashboard to transition from manual calculations to computive calculations • Conducted workshops for RTA managers & directors on how to use the BI dashboard and to best leverage it for internal reporting

Confidential Project • Co-developed 5 year financial forecasts for a division of RTA • Studied and mapped the supply chain of this particular division of RTA in order to come up with strategies for the objectives of the project

Dubai Chamber of Commerce Consultant - 2017-2018, Dubai UAE The Dubai Chamber of Commerce & Industry is a public non-profit organization, and the stated purpose of the organization is to support the business community in Dubai and promote Dubai as an international business hub.



Dubai Innovation Index Dubai Innovation Index report is a study that compares level of innovation in Dubai with global cities on both macroeconomic and micro economic levels. The index aims to capture the several facets of innovation and provide the tools that can assist decision makers in enhancing


policies to promote sustainable economic growth, improved productivity and job growth. It also creates a powerful tool for companies in Dubai to assess and benchmark their innovation practices and outcomes.

• Managed a team of 4 consultants from the initiation to completion of this project • Lead the macro-analysis of collated data to feed into the innovation index ranks for cities • Worked closely with the PwC Digital team in order to digitize the innovation index and transform it into a interactive e-report • Helped develop and present the Innovation Index online portal to the Dubai Chamber’s project manager

Coordinated with the Company’s buyers in the MEAF region and sent contracts and material prices upon requirement.

•Managed the volume rebate contracts in collaboration with the Sales Manager for all UAE customers.
•Assisted Sales Managers in different regions’ orders to update Sales Forecast excel reports.
•Connected with customers providing them sales contracts and achieving approvals.
•Coordinated with the Customer Service Team in Europe adding new customers in Exxon Database.
•Oversaw Master Data reports for the Dubai region.

Supported Marketing Manager in complete departmental functions.

•Worked with Designers and Web Developers for the company website.
•Contributed to business development activities through promoting Kingsmen to prospective customers.
•Pitched ideas to prospective clients at meetings and events.
•Met customer requirements by working closely with Account Servicing and Design Departments.
•Managed client databases and ensured customer relationship management.
•Created and maintained qualitative and quantitative reports for Account Servicing and Marketing.

Blackberry @ GITEX
Sales Promoter- October 2013
• Member of the Blackberry team in charge of promoting and selling the Blackberry 10 phones.

Souq.com, The largest e-commerce website in the Gulf.

Procurement Officer -December 2012- January 2013

I worked closely with the Head of Procurement and carried out the following duties-
• Inventory Control.
• Updating the Customer Service team on the status of pending orders.
• Monitoring and following up with pending orders in the system.

Samsung @ GITEX
Sales Promoter - October 2012
• Member of the Samsung team in charge of launching the Galaxy Note 2 in the Middle East.
• Promoting and selling the Samsung S3.
• Was awarded Top seller.

Souq.com
Marketing and Customer Service Intern - July 2012- August 2012

I worked with the Customer Service Manager and was able to learn as well as gain hands on experience in the field Customer Service. My responsibilities: • Interact with customers to help verify and activate accounts.
• Reply to customer queries.
• Attend customer service phone calls.
• To design and conduct surveys for Customer Satisfaction.

Swimming Coach (Summer of 2010)
• Taught children and adults how to swim and how to improve their swimming technique.
• Coached swim teams for endurance training.


TRAININGS AND WORKSHOPS
• CV Writing, Middlesex University, Dubai, U.A.E
• Interviewing Skills/ Grooming, Middlesex University, Dubai, U.A.E