Controller
Rogers Communications
Total des années d'expérience :28 years, 0 Mois
Ensure financial statements are prepared in accountancy with company accounting policy manual and IFRS
Selected to lead the strategy and financial operations of the company
Responsible for the coordinating strategy and operations of the company, production of periodic
performance reports, subscriber reporting as well as maintenance of adequate system controls
records and support cross functional teams for new product and market launches.
• Lead formulating strategy and implementing annual operating plan, management
reporting, and control procedures appropriate to a growing service business and that
meet the requirements of financial institutions and regulators.
• Ensuring compliance with accounting standards, telecom authority regulations,
company policies, and guidelines
• Oversee accounting processes and policy manual and ensure it is up to date and providing guidance to finance and other operational staff
• Effectively plan, develop and implement strategy for operational management and development to ensure that agreed organizational performance plans are achieved.
• Ensure operational and business objective are in line with sales and revenue strategies
• Developed plans that facilitated to obtain necessary financing for AWS spectrum license
(CAD 250 million) and negotiated with Banks and Financial Institutions to obtain funds for network build and working capital.
• Led project teams to integrate Ericsson OSS, SAP ERP, Cognos reporting, Amdocs
billing system, Scorecard (subscriber and dealer management system) & Point of sale
system to ensure that systems would be ready for the launch.
• Reviewed introductory price plan with sales and marketing teams to ensure acquire 10K
subscribers in during the first month of operation after the launch of new network.
• Review monthly financial reports giving special attention to Capex, ARPU, SAC, EBITDA
performance to ensure they meet business objectives and financial covenants.
• Work closely with Sales and Marketing & Handset Procurement, teams regarding new
offers, impact assessment on subscriber forecasts and KPI's.
• Negotiated favorable interconnect rates with carriers and other Telecom operators.
• Presents progress of the company to Board of Directors, Shareholders, and Banks & Lending Institutions.
Laipac Technology Inc. is one of the world leaders for real time GPS Location and tracking products. The company design and manufacture and distribute products through retailers and distributors
• Managed accounting and month-end closing process including journal entry preparation, general ledger accounts reconciliation.
• Managed warehouse operations, physical inventory reports, re-order quantities, obsolete / slow moving items and periodical variances.
• Tracked operational improvements verses targets, assisted operational management in cost savings initiatives and working capital optimizations
• Implemented and measured KPIs in finance, sales, manufacturing and operational areas
• Documented key processes such as sales, finance, customer care and invoicing to ensure all transactions are properly recorded
• Conducted cross functional process meetings to resolve process issues that has an impact on both internal and external customers
Orange - Gaborone, Botswana / UK / France
(A subsidiary company of France Telecom providing mobile telecommunication and data services based on GSM/GPRS/3G technology. Ericssion Sweden was the technical partner of this operation)
Managed 22 members of the team responsible for accounting, strategic planning, treasury services, financial reporting and revenue assurance. Directed financial analysis, internal and regulatory reporting, cash management, GL, A/P, A/R tax reporting, budgeting forecasting, internal and external auditing.
Managed strategic and business planning, directed budgeting and financial reporting activities
Managed treasury function and refinanced investment and funding structure which saved the company USD 6 million over a period of five years.
Ensured financial statements were prepared in accordance with IFRS and US GAAP.
Maintained relationships with key stakeholders of the company including board of directors, shareholders, financial institutions, auditors & regulatory bodies.
Negotiated interconnect agreements with other service providers and roaming partners.
Established employee training and support programs to turn around low morale, reduce excessive overtime, and improve financial management. Executed mentoring and relationship-building programs, implemented standards and values and supported training programs and reduced overtime by 72% and slashed staff turnover by more than half.
Turned around 5 years of losses to profit by implementing expense controls and a contract approval and negotiation process and reduced monthly operating expenses
and sustained continues profitability.
Reviewed sales offers for contract and prepaid subscribers with sales and marketing team and introduced new offers which increased EBITDA by 5%, average ARPU by 8% whilst maintaining average subscriber growth of 25%.
Participated and facilitated cross functional group meetings to improve process efficiency and achieve overall company objectives.
Assessed the requirements for foreign exchange transactions and used hedging, swaps to reduce the exposure to currency risk.
Pioneered the corporate data warehouse to improve information management system in collaboration with outside consultants to consolidate reporting and tracking processes. Within 30 days improved revenue forecasting accuracy from 85% to 95%.
Worked closely with IT staff to integrate parent company reporting requirements with existing financial system.
Lanka Bell - Colombo, Sri Lanka
(Wireless fixed line telecommunication service provider, Nortel Canada was one of the investment companies in this venture)
Joined as a member of the senior management team to oversee customer services, review and improve processes that have an impact on both the external and internal customers.
Implemented new CRM system which resulted in reduction in customer complaints by 30%
Changed-managed failing customer service initiatives. Deployed new training, hiring practices, incentive programs, and processes, increasing customer satisfaction ratings by 22% and improving employee morale within the first year of implementation.
Documented all the key processes, conducted cross functional team meetings to discuss and improve the processes that have an impact on customers. Improved delivery process from 2 weeks to 48 hours, and reduced customer complaint calls by 35%.
Implemented a new debt collection process and reduced average debt collection period from 92 days to 69 days.
Guided company to consistently achieve revenue and subscriber growth targets.
Reviewed and implemented a new direct and indirect sales distribution process which resulted in increase in average sales by 10% within 3 months of implementation.
Documented all the key processes, conducted cross functional team meetings to discuss and improve the processes that have an impact on customers. Improved delivery process from 2 weeks to 48 hours, and reduced customer complaint calls by 35%.
Implemented a new debt collection process and reduced average debt collection period from 92 days to 69 days.
Contributed to drive operational excellence within the company and always displayed strong business acumen.
Tracked operational improvements versus targets, assisted operational management in cost savings initiatives and working capital optimization.
Effectively recruited, managed, developed and mentored talented team. Ensured that key performers were rewarded and retained.
Dialog Suntel Ltd - Colombo, Sri Lanka
(A subsidiary company of Telia Sweden to provide wireless fixed line telecommunication
services)
Head of Quality Management 1996-1999
Recruited to oversee cross functional process implementation and champion the continuous
improvement
• Introduced process culture and value to the organization to ensure that this start up organization exceed or meet the customer expectations
• Implemented and measured KPIs fin all technical and operational areas
• Documented key processes such as sales, finance, customer care and billing to meet or exceed internal and external customer quality expectations.
• Conducted cross functional process meetings to resolve process issues that has an impact on both internal and external customers
• Improved the delivery process of providing a fixed telephone line from 7days to 1 day.
• Refined various business processes starting from petty cash, inventory, sales,
production and capital equipment purchases.
• Led the project team to obtain ISO 9000 certification.