Salesman
CENTREPOINT
مجموع سنوات الخبرة :6 years, 1 أشهر
CENTREPOINT - Ajman, U.A.E
Salesman, 2010 to 2013
Key Responsibilities: ◆ Assists customers in selecting, fitting, and purchasing merchandise.
◆ Follows through with customer requests; calls when requests or new merchandise has arrived.
◆ Maintains appealing store presentation through straightening and organizing merchandise and maintaining in-store and window displays.
◆ Demonstrates effective communication when interacting with customers, co-workers and manager.
◆ Maintains work area and sales floor standards to promote a safe working and shopping environment and to maximize the customer shopping experience.
◆ Work in a timely manner, maintaining constant awareness of company initiated deadlines.
HOTEL SUISSE - Casablanca, Morocco
Waiter, 2010 to 2010
Key Responsibilities: ◆ Great guests and make them feel comfortable.
◆ Learn menu items and be able to describe them appropriately to guests.
◆ Take beverage and food orders.
◆ Deliver beverages and food in a timely manner.
◆ Check-in with guests to ensure that everything is going well.
◆ Clear dirty dishes from table.
◆ Refill beverages throughout the meal.
◆ Deliver guest's bill and thank them for dining at the restaurant.
TOYOTA - Casablanca, Morocco
Receptionist, 2007 to 2007
Key Responsibilities: ◆ Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
◆ Provide excellent customer service as per company policy and procedures.
◆ Managing and monitoring incoming and outgoing mail and office stock supplies.
◆ Organizing international and domestic couriers.
◆ Maintaining the archiving documentation system.
AL MOUNIA HOTEL - Casablanca, Morocco
Customer Service, 2005 to 2005
Key Responsibilities: ◆ Checking guests in and out of hotel per Metropolitan and Preferred standards
◆ Handling guest complaints and concerns in an efficient and timely manner
◆ Overseeing VIP guests, arrivals and departures
◆ Coordinating and multi-tasking job duties in a busy environment
◆ Reservations and Front Office
◆ Processing guests' accounts
◆ Providing excellent customer service as per hotel standards
◆ Greeting guests as they enter and exit the hotel.
◆ Providing information regarding the Hotel, town attractions, activities etc.
IBIS ACCOR HOTEL - Casablanca, Morocco
Customer Service, 2004 to 2005
Key Responsibilities: ◆ Check-in and check-out hotel guests in a confident, professional, and friendly manner.
◆ Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
◆ Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
◆ Provide gracious and efficient telephone service.
◆ Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
◆ Complete all items as listed on shift checklists.
◆ Advice guest of any messages, mail, faxes, etc. received for them.
◆ Communicate service and amenities of the hotel to guests.
◆ Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
◆ Take, record and relay messages accurately, completely and legibly.
◆ Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
◆ Accept and record wake-up call requests.
High School Certificate, 2003 to 2004