Radwa Abdel-Hameed

Fundraising:
Develop and implementation of fundraising programs.
Manage engagement and cultivation of leads acquired through cooperative organizations.
Create ways to foster higher giving levels.
Updating and implementing therapeutic unit patients data.
Analyze data and make recommendations.
Evaluate and report monthly on project accomplishments and budgets.
Media:
Performing administrative and clerical duties, developing and maintaining strong relationship with media outlets.
Assisting in implementing, monitoring and troubleshooting media projects.
Prepare reports, letters and other administrative work.
Create and monitor media schedules.
Conduct research to collect useful media data.

Main Administrative Activities:
●Create written and visual training materials to guide trainees ●Initiate and assist the manager to create new innovative strategies in training programs, organizing and implementing the existence ● Measure the effectiveness of training to ensure a return of investment ● Conduct and organize workshops and orientation programs for new recruits ●Develop training materials, manuals and regulations ● Provide administrative support to the department ● Assist the Training Manager in scheduling, mailing and communicating of training programs and follow ups.

Learning Main Activities:

●Assess current and future training and development needs for the 3 hotels, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors ● Create ‘Learning needs analyses’ and prepare an Annual Learning and Development Plan and budget accordingly ● Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all colleagues ● Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues ● Assist in the selection of Departmental Trainers, & train and develop them through ongoing workshops and monthly meetings.

Development Main Activities:

●Manage performance tools, processes, and programs ●Communicate what success looks like for each part of the organization ● Determine appropriate feedback systems for performance planning ● Evaluate performance appraisal and tracking systems (APR/KPI/PDP) ● Assess appropriate key performance indicators and performance goals for specific positions and departments ● Designing staple curriculum's for all employees ● Developing and implementing learning strategies and programs ● Evaluate individual and organizational development needs● Assess the success of development plans and help employees make the most of learning opportunities ● Help other leaders develop their team members through career path.

Maintain office services Main Activities:
( Design and implement office policies ( Organize office operations and procedures ( Follow up on all issues until resolution and achieve. ( Control correspondences. ( Liaise with other agencies, organizations and groups. ( Maintain office equipment. ( Handle all of Chairman & CEO travel and expenses.
2. Maintain office records Main Activities:
( Design filing systems & ensure filing systems are maintained and up to date. ( Define procedures for record retention & ensure protection and security of files and records. ( Transfer and dispose records according to retention schedules and policies. ( Ensure personnel files are up to date and secure
3. Supervise office staff Main Activities:
( Recruit and select office staff ( Assign and monitor clerical and secretarial functions ( Orient and train employees ( Provide on the job and other training opportunities ( Supervise staff & evaluate staff performance ( Coaching and disciplining staff
4. Maintain office efficiency Main Activities:
( Plan and implement office systems, layout and equipment procurement ( Maintain and replenish inventory ( Anticipate needed supplies ( Verify receipt of supply
5. Perform other related duties as required

Welcoming guests during check-in and Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Handling guest complaints and concerns in an efficient and timely manner and Collect Guest feedback during guest departure along with his likes and dislikes.
Overseeing VIP reservations, complete their preregistration formalities.
Allocate rooms to all arriving guests. Coordinating and multi-tasking job duties in a busy environment.
Have up to date information regarding arrivals, daily room requirements and occupancy to Provide excellent customer service as per hotel standards.
Providing detailed information regarding the Hotel, town attractions, activities etc.
Maintain up-to date information on room rates, current promotions, offers and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Co-ordinate with housekeeping for clearing of rooms.
Perform basic cashier activities as and when required. Maintain guest lockers for safe custody.

Oracle database entry and enhancement
Create and Develop Oracle store management System Module
Stationary Quantity Management
Store Management
Managing Vendors Round Tables
Stationary Request from another departments
Website enhancement
Social media updating content
Managing department’s purchasing orders
Follow up messages website and social media

Keeping proper department filing system
Organizing Meeting agenda and taking minutes of meeting
Managing the day-to-day duties of the office
Coordinating directly between departments
Managing travel agreements
Daily invoice control

Preparing requests for proposals for suppliers
Welcoming guests and customers by greeting them, in person or on the telephone, answering or directing inquiries
Preparing reports by collecting and analyzing information
Providing reference by developing and utilizing filing and retrieval systems

Organize and supervise all of the administrative activities
Taking phone calls and performing general everyday tasks necessary for the efficient running of the business
Perform accounting duties for the entire business

Delivering a quality service
Handling the Customers problems and needs
Loan for VDA department in Ramadan seasonality

Checking in and out for the guests
Solving passengers problems
Handling passengers complaints