Radwa El Hadidi

Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Plan or direct spa services and programs.
Train staff in the use or sale of products, programs, or activities. Assess employee performance and suggest ways to improve work.
- Check spa equipment to ensure proper functioning.
- Inventory products and order new supplies.
- Monitor operations to ensure compliance with applicable health, safety, And hygiene standards.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating
financial statements.
- Sell products, services, or memberships.

- Focus on incremental revenue (Up-selling).
- Dealing and resolving all customer’s complaint.
- Ensure that store is operated with efficient service standard and hygiene compliance.
- Ensure the monthly target is achieved and the rationale behind.
- Managed all reports directly to Area Operational Manager.
- Managed a team of “Nails, fitness, beauty therapists, sports and leisure attendants.