Acting Director Quality & Compliance
Emirates Post Group Company
Total des années d'expérience :11 years, 5 Mois
Managing, developing and implementing the international quality systems such as (ISO, 6Sigma).
Developing & improving the quality procedures.
Encouraging and leading change Management on the Group.
Oversee the implementation & the development of Quality systems, processes Performance Management
Conducting TQM awareness workshop
Performance management projects.
Process Mapping and optimizing procedures, activities & operations.
Preparation and development of the overall quality strategy plans, strategy, policy & performance of the Group
Managing Organizational& Employee related research.
Directing External Customer & Supplier Happiness studies
Managing internal Customer Happiness.
Managing Future Foresight studies
Managing Mystery Shopping program
Managing Voice of Customer
Preparation and development of the overall quality strategy plans, strategy, policy & performance of the Group
Oversee the implementation & the development of Quality systems, processes. Performance Management
Encouraging and leading change Management
Customer Care Projects.
Performance Management.
Total Quality Management projects
Managing, developing and implementing the international quality systems such as (ISO, 6Sigma).
Developing & improving the quality procedures.
Encouraging and leading change Management.
Oversee the implementation & the development of Quality systems, processes Performance Management
Conducting TQM awareness workshop
Performance management projects.
Process Mapping and optimizing procedures, activities & operations.
Customer Care Projects.
Old
courses: FEB 2016 CMQ/OE Program “Certified Manager of Quality / Organizational Excellence” from ASQ (American Society of Quality)
how to do Strategic planning and chose Leadership
EDUCATIONAL QUALIFICATIONS