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Raed Alnen, Sales Coordinator & Client Relations Specialist

Raed Alnen

Sales Coordinator & Client Relations Specialist·Sky Sham

United Arab Emirates

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 4 years, 8 months

Sales Coordinator & Client Relations Specialist

November 2024 - Present

Sky Sham

Dubai, United Arab Emirates

November 2024 - Present

• Managed end-to-end client interactions via phone, email, and in-person in English and Arabic
• Coordinated multi-vendor operations and resolved service issues with fast turnaround
• Prepared competitive quotations and tailored proposals to match client requirements
• Grew repeat client base through consistent follow-up and relationship management
• Handled multiple simultaneous client requests with strong attention to detail
Company industry:
Tourism, Museum, & Cultural

Sales & Operations Coordinator

January 2023 - January 2024

Passport Holidays

Dubai, United Arab Emirates •Remote

January 2023 - January 2024

• Created personalized client proposals aligned to budget and preference
• Managed bookings across multiple third-party platforms and reservation systems
• Built and maintained supplier relationships to secure competitive pricing
• Handled last-minute modifications and escalations with minimal disruption
Company industry:
Tourism, Museum, & Cultural

Customer Service & Operations Specialist

January 2021 - January 2023

SHUFIR Company

Amman, Jordan •Remote

January 2021 - January 2023

• Served as primary contact for customer inquiries, reservations, and issue resolution
• Acted as internal IT support — troubleshot technical issues across company systems
• Onboarded and trained new employees on internal tools and company procedures
• Maintained accurate and confidential data records across all customer accounts
Company industry:
Travel Agency

Education

Ittihad Private University (IPU)

July 2024

July 2024

Bachelor's degree, Software Engineering

Syria

View attachment

Skills

linux administration
Intermediate
linux administration
Intermediate
microsoft office
Intermediate
microsoft office
Intermediate
JavaScript
Intermediate
JavaScript
Intermediate
HTML 5
Intermediate
HTML 5
Intermediate
CSS 3
Intermediate
CSS 3
Intermediate
problem-solving
Intermediate
problem-solving
Intermediate
React.js
Intermediate
React.js
Intermediate
Git and Github
Intermediate
Git and Github
Intermediate
Typescript
Intermediate
Typescript
Intermediate
Network Fundamentals
Intermediate
Network Fundamentals
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
FRONT END SOFTWARE ENGINEERING
Intermediate
LINUX
Intermediate
LINUX
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
SUPPLY CHAIN
Intermediate
SUPPLY CHAIN
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
LINUX ADMIN CERTIFICATE
Syrian Computer Society
Sep 2023
Show credentials
FRONTEND (REACT.JS) TRAINING
Mad_Solution
Feb 2024