Raed Alzahrani

Information Security Engineer at confidential

• Saudi Arabia - Riyadh
• My current job since April 2022

Customer Support Engineer at NourNet

• Saudi Arabia - Riyadh
• December 2020 to April 2023

Take ownership of customer links issues reported and see problems through to resolution and issues and escalate it to a provider if required. Monitor customer server and firewall and report any issues. Open ticket, trouble shouting L1 and L2.
Solve customer email issues and follow up with Microsoft 365 if require Research and identify solutions to software and hardware issues. Monitoring Company core network nodes and opening a ticket for any issue and following up till the issue is resolved.
Manage and unmanaged servers.
Register domains.
Create new accounts in AD and reset or block and unblock accounts.
Expert in CRM, SolarWinds, Service Desk

Data Entry Operator at Moaz Hamdan Al Sahafi Foundation for Marketing Services

• Saudi Arabia - Jeddah
• September 2020 to January 2021

-Reviewed and updated client correspondence files and database
information to maintain accurate records.
-Monitored database updates and verified for correctness.
-Identified data entry errors and reported to necessary
departments.
-Corrected any data entry error to prevent later issues such as
duplication or data degradation.
-Maintained databases, mailing lists, telephone networks, and other
information to facilitate functioning of health education programs.

IT manager at Saudia Airlines

• Saudi Arabia
• November 2017 to December 2017

Bulid a Networking
Senior Design Project, Univeristy of New Haven

Sales Representative at Mashni Bin Ali Mashni & Partners Tradin Contracting Company

• Saudi Arabia - Jeddah
• December 2009 to November 2012

Selling products and services using solid arguments to
prospective customers
Performing cost-benefit analyses of existing and
potential customers
Maintaining positive business relationships to ensure
future sales.