رائد ضو

• Develop and implement comprehensive business strategies to drive revenue growth and market expansion for different trade
channels.
• Oversee sales operations, budgeting, and forecasting to ensure profitability and financial stability.
• Conduct market research and competitive analysis to identify trends and adjust strategies accordingly.
• Manage P&L responsibilities, ensuring cost optimization and maximizing operational efficiency.
• Lead cross-functional teams to improve sales performance, customer retention, and brand positioning (Retail-Salons-FMCG).
• Strengthen strategic partnerships and expand the companys market share through data-driven decision-making (B2B & B2C).

• Acted as the strategic link between headquarters and regional branches, ensuring operational alignment.
• Led multi-location teams to achieve sales growth, customer satisfaction, and operational excellence.
• Developed and implemented data-driven sales strategies to enhance market share and profitability(Salons-FMCG-Dep.store).
• Monitored financial performance and optimized budget allocation for maximum efficiency.
• Conducted regional market analysis, identifying new business opportunities and areas for improvement.

• Established company operations, overseeing licensing, vendor contracts, and operational setup.
• Defined and executed a go-to-market strategy, aligning sales objectives with corporate goals.
• Built and maintained long-term client relationships, enhancing customer retention and satisfaction.
• Managed recruitment, training, and performance evaluations to develop a high-performing sales force.

* Report to country manager the day to day operations of the division.
* To ensure that the business is operated to the highest standards in line with the mission statements & values.
* Review financial statements, sales &a activity reports and other data performance to measure productivity & goal achievement.
* Set strategy of the department to follow to ensure the achievement of the set targets.
* Budget and set the target of the department brand wise/executive wise.
* Budgeting & planning sales promotions as per market needs, and liquidation of the stock aging.
* Managing a team of 7 outdoor sales, 2 brand manager, 1 brand consultant & 2 trainers.
* Monitor staff and help them to open new market and get more market share.
* Motivate & train the staff to provide high customer service and to boost the sales.
* Always ensuring policies, procedures & business ethics codes are implemented within the team.
* Record, monitors & analyze market trends, competitors and provide suggested action plan.
* Develop and maintain long term relation ship with all clients.
* Report the final monthly sales and collection to country manager.

• Designed and executed sales strategies to meet revenue objectives and expand market penetration.
• Led and coached the sales team to enhance productivity, sales forecasting, and closing ratios.
• Strengthened client relationships, ensuring high levels of customer satisfaction and loyalty.
• Developed performance metrics and KPIs to track sales effectiveness and optimize team performance.

• Oversee project planning and execution, ensuring timely completion within scope and budget.
• Quote & supply the salon furniture, equipment, accessories and Products.
• Cooperating with construction and interior design company for smooth and accurate execution.
• Manage internal resources and external vendors for seamless project implementation.
• Develop detailed project scopes, involving key stakeholders to ensure feasibility.
• Utilize performance measurement tools to track project progress and success.

• Implement customer service programs and sales training to enhance team efficiency.
• Handle high-profile customer concerns, resolving complaints effectively.
• Develop emergency procedures to address critical operational challenges.
• Design strategies to enhance product promotions and drive revenue growth.

• Identify new business opportunities and cultivate client relationships.
• Conduct professional sales presentations and close deals effectively.
• Maintain a strong brand reputation through strategic client engagement.
• Provide quotes and follow up on customer inquiries to maximize sales.

• Engage potential clients to promote hotel services and maximize revenue.
• Negotiate contracts and pricing, ensuring mutually beneficial agreements.
• Oversee reservations and event planning, coordinating logistics seamlessly.
• Implement budget strategies to meet and exceed sales targets.

• Oversee nightime hotel operations, ensuring smooth front desk management.
• Audit financial transactions and generate comprehensive reports.
• Summarize revenue, occupancy statistics, and financial data for management.
• Maintain compliance with accounting and auditing policies.

With Extensive background in Lebanon’s family-owned automotive business, with years of experience managing workshop operations, supervising teams, and ensuring efficient service delivery. Skilled in advanced diagnostics, accurately identifying and resolving mechanical issues and body repair across diverse vehicle types.
Strong focus on customer service, fostering long-term client relationships through trust, clear communication, and tailored solutions. Complemented by hands-on involvement in automotive trade, handling vehicle sales.

• Supervise front desk operations, ensuring excellent guest experiences.
• Coordinate with other departments for seamless hotel functionality.
• Implement best practices to enhance operational efficiency and service quality.
• Handle guest concerns and resolve issues with professionalism.

• Collaborate with travel agencies and corporate clients to optimize hotel bookings.
• Assist in marketing strategies to maintain high occupancy rates.
• Ensure superior service quality and customer satisfaction.
• Work towards achieving revenue goals set by senior management.