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Raed Ibrahim Bin Hameed, Senior Officer Operational Risk

Raed Ibrahim Bin Hameed

Senior Officer Operational Risk·Bank AlBilad

Saudi Arabia

Bachelor's degree, English Literature

Work experience

Total years of experience: 15 years, 6 months

Senior Officer Operational Risk

March 2018 - Present

Bank AlBilad

Riyadh, Saudi Arabia

March 2018 - Present

Assist in building/developing templates for Control Risk Self Assessment and ensure appropriate training to focal points
• Develop plans to enhance Operational Risk awareness across the bank.
•Develop and coordinate with IT department for developing and implementing loss data reporting tool.
•Perform an investigation on operational events and provide a detailed report to ORM head.
•Assist ORM head for analyzing of procurement committee files and provide opinion for better decision making.
•Coordinate with Risk Management Group departments to prepare and submit business continuity plans to each department.
•Establish process maps for specific activities (loss data collection, call center & International Transfers Enjaz).
•Prepare an Arabic version of ORM (framework, loss data) presentations for bank staff.
•Translation ORM Policies & Procedures to Arabic
•Coordinate with the bank businesses to initiate Key Risk Indicator data collection process.
•Coordinate with different bank’s departments to collect historical bank width operational Risk losses and built loss database & ensuring adequate linkage with Risk classification as per Basel ll requirements.
•Assisting in the operational Risk System implementation process.
•Monitoring & controlling Op-Risk Provision, Under Investigation & P&L accounts.
• Monitoring & controlling Treasury deals and updating Market Risk reports (Currency, FX override/Open Position & Market Risk Supervision Report).

Company industry:
Banking
Job role:
Management

Supervisor

January 2016 - March 2018

Bank AlBilad

Riyadh, Saudi Arabia

January 2016 - March 2018

Highlights
• Provided essential support to the technical team role during installation of and bringing online the Seibel and Internet Banking system; conducted System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Led and managed operations of the Internet Banking (Albilad net and eTadawul) Support Unit and ensured that all performance metrics were met.
• Achieved maximum utilization of the capacity through effective planning of work schedules
• Provided critical support to the administration team to create Business Requirement Specifications (BRS) and helped with defining workflows and roles.

Key Responsibilities
• Managed customer requests and handled customer escalations; ensured critical issues / complaints raised by customers were resolved expeditiously.
• Supported the technical team on various processes on Siebel Internet Banking - Multi Factor Authentication (MFA) on IVR to prevent fraudulent activities, UAT on Internet Banking new identity, UAT on IVR.
• Resolved and managed issues concerning E-Tadawul (online trading platform) with ABIC.
• Monitored online transactions to detect any inconsistencies and brought suspicious activity to the notice of the Anti Fraud Unit.
• Provided key inputs to the Compliance Department during development and finalization of SLAs.
• Generated performance reports of the contact centre, analyzed performance and suggested improvements where performance lag was identified

Company industry:
Banking
Job role:
Management

Business Management Officer

January 2016 - April 2016

Bank AlBilad

Riyadh, Saudi Arabia

January 2016 - April 2016

إدارة المصرفية الالكترونية

Company industry:
Banking
Job role:
Management

Operation Officer

August 2015 - January 2016

Bank AlBilad

Riyadh, Saudi Arabia

August 2015 - January 2016

Company industry:
Banking
Job role:
Banking

Sales Executive and Supervisor

July 2012 - July 2015

شركة موبايلي

Riyadh, Saudi Arabia

July 2012 - July 2015

Company industry:
Telecommunications
Job role:
Sales

Sales Executive

April 2012 - July 2012

شركة زين

Riyadh, Saudi Arabia

April 2012 - July 2012

No Description

Company industry:
Telecommunications
Job role:
Sales

Sales Executive and Customer Service and Showroom Manager From

December 2010 - April 2012

شركة جرير للتسويق

Riyadh, Saudi Arabia

December 2010 - April 2012

Company industry:
Marketing
Job role:
Sales

Education

King Saud University

June 2014

June 2014

Bachelor's degree, English Literature

Saudi Arabia

GPA (point): 2.37 out of 5

GPA (point): 2.37 out of 5

باكالوريوس ادب انجليزي لمدة 4 سنوات

Skills

Siebel EAI
Expert
Siebel EAI
Expert
Executive Level Selling
Expert
Executive Level Selling
Expert
Computer Skills
Expert
Computer Skills
Expert
Services Sales
Expert
Services Sales
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
MS Outlook
Expert
MS Outlook
Expert
Windows software
Expert
Windows software
Expert
MS Photoshop
Intermediate
MS Photoshop
Intermediate
MS Word
Expert
MS Word
Expert
MS Excel
Expert
MS Excel
Expert
MS FrontPage
Expert
MS FrontPage
Expert
MS Power Point
Expert
MS Power Point
Expert
MS Access
Beginner
MS Access
Beginner
Siebel EAI
Expert
Siebel EAI
Expert
Executive Level Selling
Expert
Executive Level Selling
Expert
Computer Skills
Expert
Computer Skills
Expert
Services Sales
Expert
Services Sales
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

Arabic
Expert
English
Beginner

Training and Certifications

Certifications
Certified Enterprise Risk Specialist
Oct 2019
Combating money laundering and terrorism financing
May 2018
Information Security Awareness Program
May 2018
Islamic Banking Awareness Program
May 2018
Strategic Staffing
Nov 2017
Managing & Supervising
Nov 2017
Managerial Accounting
Nov 2017
Risk Management: Identifying Risks
Nov 2017
HR Management
Nov 2017
Six SIGMA
Oct 2017
The Customer Experience Training Program
Jan 2014
Supervision and team building skills
Sep 2017
The Retail Banking Professional Foundation Certificate
Dec 2015
المقدمه الكامله للحاسب الالي + نظام مايكروسوفت ويندوز +Word + Excel + Powerpoint + Internet +Outlook
مركز أعمال نظم الحاسوب
May 2004 - Jan 2005

Hobbies

  • معلومات
    - I got several courses in Mobily in customer retention and sales and marketing by solving customer problems but there is no certificate, becausethe courses concerning Mobily only . - Been working on Siebel system , BMS , Cortex , Globes , IBAM, Accelerate and ORP .
  • شهاداتي
    I have Certificate in the Customer Experience Training Program At Alliance For tow days Were obtained certification