رائد ابراهيم بن حميد

Assist in building/developing templates for Control Risk Self Assessment and ensure appropriate training to focal points
• Develop plans to enhance Operational Risk awareness across the bank.
•Develop and coordinate with IT department for developing and implementing loss data reporting tool.
•Perform an investigation on operational events and provide a detailed report to ORM head.
•Assist ORM head for analyzing of procurement committee files and provide opinion for better decision making.
•Coordinate with Risk Management Group departments to prepare and submit business continuity plans to each department.
•Establish process maps for specific activities (loss data collection, call center & International Transfers Enjaz).
•Prepare an Arabic version of ORM (framework, loss data) presentations for bank staff.
•Translation ORM Policies & Procedures to Arabic
•Coordinate with the bank businesses to initiate Key Risk Indicator data collection process.
•Coordinate with different bank’s departments to collect historical bank width operational Risk losses and built loss database & ensuring adequate linkage with Risk classification as per Basel ll requirements.
•Assisting in the operational Risk System implementation process.
•Monitoring & controlling Op-Risk Provision, Under Investigation & P&L accounts.
• Monitoring & controlling Treasury deals and updating Market Risk reports (Currency, FX override/Open Position & Market Risk Supervision Report).

Highlights
• Provided essential support to the technical team role during installation of and bringing online the Seibel and Internet Banking system; conducted System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Led and managed operations of the Internet Banking (Albilad net and eTadawul) Support Unit and ensured that all performance metrics were met.
• Achieved maximum utilization of the capacity through effective planning of work schedules
• Provided critical support to the administration team to create Business Requirement Specifications (BRS) and helped with defining workflows and roles.

Key Responsibilities
• Managed customer requests and handled customer escalations; ensured critical issues / complaints raised by customers were resolved expeditiously.
• Supported the technical team on various processes on Siebel Internet Banking - Multi Factor Authentication (MFA) on IVR to prevent fraudulent activities, UAT on Internet Banking new identity, UAT on IVR.
• Resolved and managed issues concerning E-Tadawul (online trading platform) with ABIC.
• Monitored online transactions to detect any inconsistencies and brought suspicious activity to the notice of the Anti Fraud Unit.
• Provided key inputs to the Compliance Department during development and finalization of SLAs.
• Generated performance reports of the contact centre, analyzed performance and suggested improvements where performance lag was identified

إدارة المصرفية الالكترونية

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