Director of Professional Services
Intersystems Inc.
Total years of experience :27 years, 9 Months
Overseeing and managing the implementation of healthcare management systems across GCC including KSA, UAE, Oman and Kuwait.
Managing the P&L of the portfolio of all projects within the allocated territory. Defining and executing a strategy to scale the business for growth, whether organic or via strategic partnerships.
Enhancing the implementation process, including project management methodology, and developing the skill set of the implementation team which includes project managers and application specialists.
Defining and monitoring PMO KPIs to track project delivery status and quality and providing internal
reporting accordingly to ensure Senior Management are kept up to date.
Embedding clear and agile ways of operating, reducing the scope for ambiguity and local variability.
Ensuring full transparency on all project costs and managing sub-contractors’ contracts and service
Delivery.
Providing support to sales colleagues during the Discovery stage of sales pursuits
Actively driving a culture of continuous process improvement, establishing and enhancing role-
based training curricula for the various types of delivery staff within the team, including project management, technical and functional resources.
Acting as a key approver of sales proposals and tenders, providing personal assurance around both labor estimates and project timelines, as well as highlighting areas of risk and defining associated mitigation plans.
Act as the final point of escalation, prior to moving up to country and/or executive management.
Promoted to join the senior management team and governing board. Defined administrative priorities for operations and services by managing the operations of the following departments:
Procurement, Supply chain, Material Management, Pharmacy, Clinical nutrition, Sterilization department, General services, Messengers, Call center.
Worked closely with President, CEO and Leadership Team to develop a shared vision for the future of the organization, build a sustainable business model around the current mission and develop appropriate policies, programs goals and short and intermediate term strategies to advance the revenue and funding sources within the program and operating departments
Worked closely with the CEO and the Chief Financial Officer in supervising program directors in establishing budget priorities, analyzing project program, service and financial results while developing integrated financial models around the current mission. Worked with CFO to determine and implement cost controls on purchasing, maintenance contracts.
Provided leadership for the day to day operations of the hospital. Review the business processes and enhance them to reduce cost, increase revenue, and improve resource utilization.
Fostered and maintained effective working relationships with Board members and community lay leaders
Lead cross functional team tasked with major initiatives associated with process and performance improvement.
Oversaw more than 850 employees.
Responsible for the overall scope, cost, schedule, and quality of the EPIC Health Information System (HIS) project. The implementation included integrating Epic system with multiple of third party applications in addition to in house solutions which included multiple of legacy applications. the budget of the mega project exceeded 50 millions USD.
Provided oversight of all aspects of development, implementation, and support of integrated clinical, access and revenue cycle application system.
Coordinated all project activities including but not limited to hardware and software installation, business unit tasks, internal/external communications with executives, administration, finance, purchasing, physicans, end users, and third party vendors, In addition to change management planning.
Supervised, lead and coached 80 healthcare and IT professionals who manage other areas of the project such as training, technical, interfaces, reporting and applications teams to ensure that a common vision, plan and goal are maintained across all areas of the project. Support the mission and vision of the American University of Beirut Medical Center.
Worked with the technical team to make sure infrastructure is configured correctly to host the solution, revise redundancy and availability strategies, work on business continuity policy for all departments, with downtime planning.
Managed the Go Live and command center to ensure communication channels are facilitated between different teams and end users (Physicians, nurses, administrators, financial staff, technicians, etc.).
Designed the maintenance and support strategy for the solution, work on the governance, standard operating procedures, software development standardization, and helped in infrastructure and data centers processes. Worked on the process for managing new requests, or reported issues after implementation, in addition to work on sharing knowledge between all team members.
Managed more than 120 employees.
Manage the implementation and deployment of an emergency management system at the Ambulance Emergency center in Egypt administered by the ministry of health which serves around 40 million people.
The project is an integrated solution with a dispatch system Map and tracking system, and integration with telephony and radio system, it is considered as a large-scale, multi-million dollars project.
My tasks can be summarized as follows:
• Manage the communication with the EMS executives to ensure milestones and plans are clear, in addition to ensuring the commitment of end users to training and to the transitional period.
• Manage more than 50 engineers to the implementation of the project, whether from understanding the architecture and support process, maintenance, infrastructure management, the configuration of the system, troubleshooting, and upgrading the different modules.
• Business analysis for the process of work inside the dispatch center, and lead the system configuration.
• Manage the integration with third party systems as CISCO, AVL (automatic vehicle location) units, and others.
• Manage cloud integration for backups, and shared web services for identifying ALI.
• Manage client relationship, and tailor issue handling process.
• Coordination between the Ministry of Health and TriTech to fit their requirements in the system features.
• Budgeting of the project, and changing strategies to stay under the planned budget.
• Manage implementation milestones with development team, quality assurance, and road map.
• Plan failover scenarios and crisis plan for the system
• Manage technical team in Cairo-Egypt assigned for deployment of the system.
• Manage of an IT and development team.
• Recruit developers and architects who can deliver under tight deadlines.
• Define strategy, coding standards and development process.
• Team, solutions, and projects budgeting.
• Use defined methodologies (SCRUM, Agile, Prototyping, Usability Heuristics)
• Manage of the software development life cycle (requirement gathering, design, architecture, development, versioning, QA)
Technology: .NET 3.5, .NET 4.0, .NET entities, SQL server 2008, Full text search, Silver Light, HTML, Json, CSS, ASPX, VB .NET, and C#.
http://www.tiburon.com
Power CAD is a configurable Computer Aided Dispatch system providing complete resource and incident management for single and multi-agency environments. Power CAD provides dispatchers with both graphical drag-and-drop and command-line control that increases dispatcher efficiency and accuracy.
Other application were designed and developed to interface with CAD for a full Public safety solution, it includes AVL (automatic vehicle locater), Reporting and search tool, BOLO (beyond lookup), Map Centric solution.
Tasks Include:
Our main task as a CAD team was to create the new generation of the Dispatch system that is used by emergency centers, improving scalability of the system to add as many workstations to the dispatch system.
Job description included design the .NET version of the CAD, in addition to the architecture of all modules integration and data manipulation, that includes the GIS system, the AVL, MIS and all dependent modules.
The job was also to Lead international projects including feasibility study, gap analysis, resource allocation, time management, client management, resource scheduling and follow up on task lists, in addition to cost management.
Being the person who worked in designing and developing the CAD system made me work in developing the features inside the solution by working with different clients whether to place a pilot, or to fully deploy the application. The task included helping the client to understand their requirements and needs and how to develop a solution to efficiently serve them.
I deployed the application in many sites, working with system architects to integrate with available systems the emergency center might be using, as Medical references, stolen car system...etc.
I have also worked with the bidding team to extract functionality requirements for the next generation.
Technology Included
.NET, MS SQL, C#, VB .NET, ESRI, UDP, ASP .NET, ADO .NET, MIS systems
Logiblox is a newly created consulting company specialized in HR and Sales Applications across Canada.
o Provided consultancy services emphasizing on web, specification requirement for an HR_Manager application, with all the required modules.
o Performed analysis and development of web applications using SQL Server for a back end, COM+ for a middle tier and ASP for UI tier.
o Lead a team of developer through the beta version of HR manager, which includes 6 modules.
o Quality assurance of the application with usability testing
o Provided consultancy services emphasizing on web, desktop, customized, and collaborative solutions.
o Performed analysis and development of B2B web applications using SQL Server for a back end, COM+ for a middle tier and ASP for UI tier. Applications included automation of certain simple system tasks as notifications and database maintenance using COM+ Loosely Coupled events and SQL Server agents.
o Managed client relations for active projects. I was responsible of team leading roles for being point of contact between the clients, ONX developers and the independent consultants working on the projects.
o Designed, analyzed and implemented Web and collaborative solutions using ASP, Outlook object model and VBScript for customized Outlook Client Forms having Exchange Server as a back end.
o Built UML Diagrams used in analysis documents (Use Cases, Class Diagrams, State Charts, etc...).
o Assumed a Team Leading role responsible for the analysis, design and development of an internal customized application.
o Provided leadership and support for the development team, especially when the project managers were not available or on vacation.
ONX Projects/Clients in which I was involved as a consultant: (many other projects are not mentioned here)
McGill Hospital: HOSPITAL PATIENTS’ PROFILE Nov 2001 - April 2002
Hospital patients’ profile for a transplant department was built on wireless technology using Windows CE, Embedded VB, and Oracle Lite. The application includes synchronization between the pocket PC and the server using infra red nodes. I performed analysis, design, development and deployment of the application.
ONX: SALESMAN OPPURTUNITIES PROFILER Sept 2001-Nov 2001
The application aids salesmen to rate their business opportunities according to questionnaires that they fill and uses the ratings to help find the best way to seal their deals. Application built using MS .NET, C#, and MS SQL2000. Performed design and development.
GUESS Jeans- INVENTOTY AND DISTRIBUTION APPLICATION June 2001 - Sept 2001
Inventory, purchase and distribution management Web application that maintains a supply chain of textiles from various suppliers, allocates warehouses, performs inventory management, distributes and redistributes to and from several retailers which includes Purchase approval cycle. The application was built using ASP, COM+, XML, XSL, DHTML, SQL 2000. Performed customization to various parts of the application.
Cirque Du Soleil - CASTING APPLICATION Oct 2000 - March 2001
Web Application that organizes artists around the world and their contribution in entertainment projects with their contracts and their skills and availability, the application was built using ASP, HTML, DHTML, COM+, CDOEX, MS Outlook, MS Exchange 2000, MS SQL 2000 with synchronization between Exchange and SQL that allows the application to work in 2 different environments. I worked in designing the Exchange Schemas, building the CDO and COM+ Code, Building the User Interface and Stored procedures and queries in SQL.
Elections Canada - Web help application May 2000- Aug 2000
Web application that represents an online help for all electors, naming the map to the election rooms within their residence, who are the nominees, what parties they represent, online results for the election, …etc. The application was built using ASP, HTML as the UI and business level and SQL as the back end. My role was to build ASP pages and develop database connectivity with all the information needed by area.
Industry Hub Jan 2000-May 2000
Worked in a group on the development cycle of the front tier (web user interface), the COM+ middle tier, and the SQL back end tier. He was involved in the analysis and design of the project’s SQL relational database, the COM+ object models and architecture, and translating that into source code. I also had a role in performing tests, documenting results to verify accuracy and completeness of programs, in addition to solving and correcting program errors and bugs. I was responsible for managing the team working on the design and layout of the web user interface. The system consists of uniting various businesses onto one platform for a reverse auction allowing companies to state their needs and suppliers to bid on these needs. The system was built using SQL Server for a back end, COM+ for a middle tier and ASP for UI tier. The system also automates certain simple tasks as notifications and database maintenance using COM+ Loosely Coupled events and SQL Server agents.
TELSOFT: IN MOTION - CONTACT MANAGEMENT APPLICATION Sep 1999 - Jan 2000
Performed design and development of the In-Motion Template. Assisted in the application architecture and designed the French version of the software. Transferred the application to a digital dashboard. The technologies used were MS Exchange server, Outlook, VbScript, HTML/ASP and Java Script.
Najjar Bros is the Toshiba Agent in the Middle East and distributor of Hardware and stationary materials
Developer
o Worked on a customized application built by the company to handle inventory, accounting, distribution, contact list, and employee pay roll, in addition to customizing the same application to meet clients’ requirements. The Software was built as a desktop application using VB with SQL as the back end DB.
Receieved a graduate certificate about desigining and manageing Usable software , concentrated in the program in dynamic and high quality user interface.