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تم إلغاء حظر المستخدم بنجاح
رائد بن عوض بن حمد الشكيلي الشكيلي, IT Support Engineer

رائد بن عوض بن حمد الشكيلي الشكيلي

IT Support Engineer·British Petroleum (BP)

الإمارات العربية المتحدة

بكالوريوس, Telecom & Electronic

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 10 أشهر

IT Support Engineer

يونيو 2019 - ديسمبر 2021

British Petroleum (BP)

دبي، الإمارات العربية المتحدة

يونيو 2019 - ديسمبر 2021

Responsible for managing 1000+ users in the Oil and GAS industry while ensuring quality service.
• Promptly respond to user inquiries in person or via phone, email, mail or social media.
• Managing and Maintaining Windows Servers 2019.
• Monitor maintenance agreements, warranties, and site licenses.
• Installation, servicing / maintenance, testing, commissioning of CCTV.
• Responsible for Hardware/Software installation and computer maintenance.
• Collaborated within IT Service Engineer teams, improving task completion rates by 25% and enhancing overall team productivity.
• Coordinate daily operations in the Data Center and schedule maintenance with contractors.

مجال الشركة:
النفط والغاز

IT Support Engineer

مايو 2017 - يونيو 2019

Zubair Telecommunication

مسقط، عمان

مايو 2017 - يونيو 2019

Respond for inquiries via emails, calls and site regarding IT problems for the end user.
• Received 97% satisfaction rating from users after completed phone or video call.
• Installation and Management of SQL server and database as part of Queue management System.
• Collaborated with team to quickly resolve customer complaints with appropriate action.
• Configuration, installation and trace the faulty line for Ericsson PABX and ISDN.
• Manage and Solve problems related of Win 10, Outlook and Microsoft 365.
• Effectively managed approximately 100 incoming tickets daily by CRM.

مجال الشركة:
الاتصالات والشبكات

IT Support Engineer

يناير 2017 - يناير 2019

Zubair Telecom

مسقط، عمان

يناير 2017 - يناير 2019

Installation and Management of Queue Management System
• Installation and Management of SQL server and database as part of Queue management System.
• Installation and Management of Virtual machines using Hyper-V and VMware Workstation 16.
• Managing and Maintaining Windows Servers 2019.
• Responsible for Setup, troubleshooting, maintenance of existing WAN, LAN, VLAN, VPN and leased line
communications.
• Analyses and resolves network hardware, software, and communications problems
• Responsible for Telephony System, PABX and ISDN
• Responsible for Hardware/Software installation and computer maintenance.
• Assist with the inventory and management of hardware and software procurements and maintains
documentation regarding the purchase, licensing, and installation of district-standard software
applications

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Engineer

ديسمبر 2015 - فبراير 2017

Digital Precision

مسقط، عمان

ديسمبر 2015 - فبراير 2017

• Track computer system issues through to resolution, within agreed time limits.
• Research and identify solutions to software and hardware issues.
• Follow up and solving all issue regarding IP phones.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Diagnose and troubleshoot technical issues, including account setup, network configuration,
hardware and software.
• Coordinated the repair and maintenance of office supplies and equipment bi-weekly
• Provided 1st line technical support as a help desk analyst, addressing user inquiries, and
resolving hardware and software issues promptly.

مجال الشركة:
خدمات تكنولوجيا المعلومات

IT Support Engineer

يناير 2015 - ديسمبر 2015

Info Line Company (limited Contract)

مسقط، عمان

يناير 2015 - ديسمبر 2015

Implemented regular maintenance plans, resulting in a 25% drop in reactive support requests and
significantly enhancing overall system stability.
• In-depth knowledge of Microsoft Windows client operating systems, XP, 7, 8 and 10
• Installing & configuring networking printer and other software /hardware.
• Implementing effective customer support systems, helpdesk, and their management.

مجال الشركة:
خدمات تكنولوجيا المعلومات

IT Support Engineer

مارس 2013 - يناير 2015

Al-Nahdah Computer Service

مسقط، عمان

مارس 2013 - يناير 2015

Implemented processes, cut incidents by 20%, boosted efficiency, and minimized downtime.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company needs.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Al Musanna College of TechnologyIBRI College of Technology

يناير 2024

يناير 2024

بكالوريوس، Telecom & Electronic

الإمارات العربية المتحدة

courses: English Program Certificate

Al Musanna College of TechnologyIBRI College of Technology

يناير 2024

يناير 2024

دبلوم، Telecom & Electronic

الإمارات العربية المتحدة

courses: General Diploma Education Certificate (Saif Bin Sultan High School, Oman,

AL-Musanna College of Technology.

ديسمبر 2013

ديسمبر 2013

الثانوية العامة أو ما يعادلها، Diploma of Telecom & Electronics,

عمان

IBRI College of Technology

يناير 2009

يناير 2009

دبلوم، English Program Certificate –

عمان

Skills

Active Directory
Expert
Active Directory
Expert
Windows Server
Expert
Windows Server
Expert
IT Technical Support
Expert
IT Technical Support
Expert
CCNA
Expert
CCNA
Expert
Help Desk Management
Expert
Help Desk Management
Expert
MVS (OS)
Expert
MVS (OS)
Expert
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
Expert
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP)
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
COMMISSIONING
Expert
COMMISSIONING
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
ACTING
Expert
ACTING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
INSTALLATION
Expert
INSTALLATION
Expert
BACKUP
Expert
BACKUP
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
NETWORKING
Expert
NETWORKING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DHCP
Expert
DHCP
Expert
DNS
Expert
DNS
Expert
IP
Expert
IP
Expert
Active Directory
Expert
Active Directory
Expert
Windows Server
Expert
Windows Server
Expert
IT Technical Support
Expert
IT Technical Support
Expert
CCNA
Expert
CCNA
Expert
Help Desk Management
Expert
Help Desk Management
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس