System Support Engineer
National Drilling Company
مجموع سنوات الخبرة :9 years, 2 أشهر
National Drilling Company (Govt.), Abu Dhabi, UAE.
Duration: November 2011 to till this date.
Designation: System Support Engineer
Duties and Key Responsibilities:
Giving desktop support to 1500+ users in HO and also support off-shore and on-shore rigs remotely.
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Perform and/or oversee software and application development, installation, and upgrades.
First level end user support in SAP and Intranet application like My Work Place.
Configuring outlook for new users, PST backups and implemented Exchange-Vault on user outlook profiles.
Complete desktop support to all users remotely, physically or on Telephone.
Configuring and troubleshooting all network printers, scanners and photo copier machines.
Develop and conduct various training and instruction for system users on operating systems, and other applications.
Anticipate communication and networking problems and escalate to higher levels.
Establish and perform maintenance report for the company and for the vendor.
Ensure timely user notification of maintenance requirements and effects on system availability.
Installation and troubleshooting of Juniper Odyssey client and MacAfee agent.
Worked in Active Directory for User password reset.
Call escalation to next level and close the call with in given time line.
Plan and implement backup and disaster recovery plans.
Looking after the Inventory of IT products and Software Licenses.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
Providing first level support in Cisco IP phones.
East West Technologies Sharjah, Sharjah, UAE.
Duration: April 2011-October 2011
Designation: Network Engineer
Job Responsibilities: Managing and maintaining Windows2003Servers & Clients.
Installed and Managed Network and Security devices, Switches, Routers & Firewalls.
Configuration of DHCP, DNS, Services.
Maintaining and Configuring LAN & Wireless LAN.
Designed and Implemented detailed Group Polices for Users to provide
Restrictive access to resources on the network.
Troubleshoot Hardware, Software, & network Assembling and cabling CISCO device.
Planning & Maintaining IP Address.
Internet Security & Network Troubleshooting.
Router Configuration.
Trouble shooting of Computer networks.
Trouble shooting & Maintenance of Computer Hardware & Software.
Installing and configuring Windows Server 2003 & 2008. Domain Controlling.
Creating & Managing User and Group Accounts on Server 2003 & 2008.
Installing and ConfiguringNetwork Printer, Scanner & Network Protocols.
CCTV, Biometric machines, Telephones (PABX)
Intelligent Business Technologies Dubai, UAE
Duration: Nov 2009-March 2011.
Designation: Network Engineer.
Job Responsibilities: Administrating Server & Clients, Installation of Computer networking.
Trouble shooting works of Computer networks, Controlling Switches & Routers.
Trouble shooting & Maintenance of computer hardware & software.
Controlling Windows Server 2003, Domain Controlling, Creating and managing.
User and group accounts on server 2003. Setting up and Managing User & Group.
Installing and configuring Network Protocols, Computer Assembling & Servicing.
Installing, Configuring and Troubleshooting of Networking Equipment's, Routers and Switches.
Cancan IT Solutions Dubai, UAE
Duration: February 2006-July 2009.
Designation: IT Support Engineer.
Job Responsibilities: Implementing and supporting Microsoft windows Xp Professional.
Trouble Shooting of Computer Hardware and Networking.
Installation of Operating Systems and Software's.
Remote desktop support & Customer Site Support.
Back-up and restore of all critical resources including router IOS, Outlook, and
System State data.
Managing User accounts using Active Directory.
Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
PowerPoint,
Microsoft Outlook.
Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches
Well versed in Implementing, Managing and Maintaining a Microsoft Windows
Server 2003& 2008 Network Infrastructure including Active Directory, Group Policy, VPN, DHCP, IP-Addressing, Plan to offer Remote-Assistance to Client computers, . Installing and configuring File and Print Servers.
Diploma in Computer Hardware & Network Engineering: Diploma in Computer Hardware & Networking Engineering from, IIHT Bangalore (ISO Certified) in 2006. Passport Number - J5979246 Passport Date of Expiry - 28-08-2021 Details: Place of Issue - Dubai UAE License No - 1415775 Details: Date of Expiry - 9-04-2019
Bachelor of Science: Credentials: Calicut University, Kerala, India Microsoft Certified Professional. CCNA: Cisco Certified Network Associate.