Professor
Universidad Latina de Panama
مجموع سنوات الخبرة :23 years, 6 أشهر
Professor Masters Degrees
* Implementation of quality service and customer service plans.
* Training adapted to client's company needs, support it by an initial diagnosis of the situation, in order to correct or improve quality.
* Give a follow-up to developed Plans, through effective measurement tests, the will be applied to its collaborators. Make sure to keep active on the service orientation and quality care.
* Put at the client disposal, the company database of candidates with qualifications and proven experience in customer care and service, to fulfill hiring requirements.
* Re-engineering of processes that involves the relationship between quality and customer and their satisfaction with product, or brand.
* Implement all plans with a ROI guarantee, in terms of improvement in customer service and quality management.
Formulate, update and monitor the strategic plans and operating organization´s development methods.
Formulate and recomend internal processes and Procedures.
Public Services Sector regulations.
Develop and Implement of studies and instruments for the institutional development.
Administrate programs and projects from International Cooperation Agencies.
Quality Control Coordinator
Implement Int. Quality Service Certification ISO 9001-2008
1. Execute and monitors strategic marketing plans, both short and long range, to achieve Casino objectives regarding revenue, profitability, and market share.
2. Statistically analyze marketing programs and adjusts strategy and tactics to increase effectiveness to meet changing market and competitive conditions
3. Provide post-event reports, analysis, and regular status reports on marketing programs to management team
4. Effectively coordinate activities (such as events, promotions and Guest Service training for all Casino team members) with other managers to insure a cohesive interdepartmental team relationship
5. Routinely evaluate operating budget to actual expenses
6.Quality Guest Service Standards
7.Player Development and on-floor guest relations
8.Must maintain customer contact and interaction, personally.
9.Prepare marketing activity reports and presents to executive management.
10. Develop ideas and opportunities for feature articles, interviews, presentations, and other public relations activities that promote awareness of the Casino and its products or services.
11. Develop integrated revenue/expense analyses, projections, reports and presentations.
12. Create and analyzes reports.
13. Research database information to identify customer demographics and interests; consults with Directors on methods of targeting, developing and informing customers of upcoming casino events
14. Maintain and updates customer database continually ensuring the highest level of data integrity, including measurement systems; maintains confidentiality of database and files.
15. Effectively handle Guest complaints and discrepancies in an efficient and courteous manner
16. Responsible for give a follow up to all active and inactive Guests by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each
17.Supervise casino hosts, including scheduling, ensuring that departmental policies and procedures are being adhered to and that effective appraisals of job functions are being completed.
18. Knowledge of Player Tracking software.
19. Responsibility include interviewing, hiring, and training employees
20. Address complaints and resolve problems.
1. Planning, coordinating, and executing all company tradeshows (Panama and Intl).
2. Planning and implementing event symposia and customer receptions at Corporate trade shows
3. Developing turn-key tabletop corporate tradeshow programs
4. Coordinate with vendors to arrange space, literature, Convention Center, equipment rental, and set-up and dismantling of the exhibit; and planning and coordinating the routing of exhibits shipped for the convention program.
5. Managing and executing trade show promotional plans intended to maximize company exposure and produce sales leads.
6. Develop objectives and strategies for the overall effectiveness and execution of marketing events.
7. Manage trade show specialist contractors to assist with the execution of trade shows.
8. Management of budgets and activities related to each individual convention or meeting.
9. Negotiate contracts and managing relationships with outside vendors, and preparing ROI evaluations of events.
10. Generate and interpreting post-show reports. Participate in the selection and budgeting of trade shows for the next year.
11. Managing payment of exhibit fees for convention booth space, secure housing, and badge registration for attendees.
12. Look to remain current on new trends in exhibit design.
13. Setting up and tearing down product displays in the booth
14. Staffing the booth for the larger shows.
courses: 2013 4 Certifications ISO 9001-2008 International Quality Standards SGS – Panama Control Internal Auditor Quality Indicators
Emphasis in Human Resources
Emphasis in Human Resources
MBA emphasis in Marketing
A post-grade degree in Higher Management completed before initialization of MBA.
Emphasis in Human Resources